CWS Front Desk (GSA) 1
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Sandpiper Property Mgt
North Charleston, SC, US
Summary
The Guest Services Ambassador is responsible for managing front desk operations, including check-ins, reservations, and property tours while ensuring an excellent guest experience. They also contribute to the property's financial success through sales execution and maintain building safety and compliance standards.
Job Description
Guest Services Ambassador (GSA): The Hotel's Face and Experience Architect!
Your Challenge: Master the Front Desk and Ensure Every Guest Experience is Excellent!
Ready to be the essential first impression and the main point of contact for our guests? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next Guest Services Ambassador (GSA)!
This is a critical, high-visibility role where you act as the "face" of the hotel, responsible for conducting front desk operations in an efficient, accurate, and thorough manner. You are key to ensuring an excellent guest experience and collaborating with all departments, demonstrating your commitment to our value to "Bring the Energy."
Your Guest Relations & Operational Duties
As the GSA, you blend top-tier guest service with efficient administrative and safety operations to ensure the property runs smoothly 24/7.
Key Responsibilities Include:
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Exceptional Guest Relations: Provide an excellent guest experience for all guests by greeting them warmly and providing assistance as needed. Meet with and solicit comments from guests regularly to determine satisfaction. Respond to situations and manage guest conflict calmly and effectively to ensure the greatest guest satisfaction possible.
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Front Desk Operations: Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events. Respond to guest service calls efficiently and expediently.
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Safety & Compliance: Ensure safety of the building and occupants, contacting emergency services/law enforcement when needed. Be able to respond effectively and according to procedure in times of emergency. Inspect studios and public spaces daily according to company and brand standards.
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Accuracy & Documentation: Ensure all policies and procedures are accurately followed at all times. Document work activity using the appropriate log and according to policy and procedure.
Sales & Revenue Contribution
You play a direct role in the property’s financial success by executing sales processes and managing inventory.
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Sales Execution: Execute the lead management process and complete all sales and marketing objectives as established by supervision.
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Revenue Maximization: Review Studio Inventory daily to ensure maximization of studio revenue. Maintain effective sales of ancillary offerings to accommodate guests’ needs and maximize revenue.
Qualifications & Skills
This role requires a blend of interpersonal finesse, procedural accuracy, and the ability to handle high-stress situations calmly.
Minimum Qualifications
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Education: High school diploma or equivalent (GED).
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Skills: Must be able to read, write, and speak English proficiently. Intermediate computer operation, effective communication with staff and guests, and effective conflict management, negotiation, and sales skills.
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Abilities: Ability to read, comprehend, and follow written procedures. Must be able to respond calmly in situations of conflict and stress, adapt to changes in daily work, and problem solve in a timely manner.
Preferred Qualifications
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Experience: 1 or more years of experience in the hospitality, retail, or food service industries (preferred).
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Knowledge: Basic understanding of several common office/front desk procedures and practices.
Are You Our Next Experience Architect?
If you possess the polished demeanor, organizational skill, and calm adaptability required to manage a busy front desk and delight every guest, we want to hear from you!
