Customer Support Specialist - Part Time
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ACME ELECTRIC MOTOR INC
Grand Forks, ND, US
Summary
The Customer Support Specialist is responsible for answering incoming customer calls and emails while providing information on product features and specifications. They also manage post-sale service, including order status updates, tracking, and facilitating returns.
Job Description
Who We’re Looking For:
Are you a friendly, people-oriented individual who values exceptional customer care? Do you embrace "The Golden Rule" of kindness and enjoy assisting customers with their tools and equipment needs? If you're looking for a company that treats its team like family, offers competitive compensation, benefits, and a path for career advancement, then consider joining Acme Tools in Grand Forks, ND as a Customer Support Specialist!
About Acme Tools:
Acme Tools was founded in 1948 and continues to be a family-owned operation with locations in North Dakota, Minnesota, and Iowa, including Acme Equipment and acmetools.com. We are one of the premier retailers of tools and equipment both in-store and online, and serve contractors, woodworkers and do–it–yourselfers with a wide selection of tools and equipment from all the major manufacturers. As a family-owned operation, we are employee centric, family-friendly, community involved, and growth minded.
A DAY IN THE LIFE OF A CUSTOMER SUPPORT SPECIALIST
In this role, your primary responsibilities will include answering incoming customer calls and emails, serving as a source of information on our product features and specifications, and efficiently processing order information. You will also play a crucial role in post-sale customer service, providing order status updates, tracking information, and facilitating returns when necessary. Collaborative communication with other departments and manufacturers to address customer inquiries and concerns is essential. Additionally, you'll be expected to stay up to date with the latest products carried by Acme Tools through team activities and vendor training, while also taking on other assigned tasks and opportunities as they arise.
Need-To-Haves:
- Prior customer service experience
- Proficient in active listening, technical skills, and problem-solving
- Strong communication skills, punctuality, and flexibility for occasional Saturday and overtime work.
Love-To-Haves:
- Previous call center experience
- Bonus points for tool and equipment industry knowledge
Acme Tools is an equal opportunity employer.
Want to learn more about this position? Interested in our other career opportunities? Visit www.acmetools.jobs to see our available positions and apply today!
In business since 1948, Acme Tools has proudly built a reputation as a leading tool and equipment distributor. And, as a family owned and operated business, we’ve separated ourselves from our competition by providing exceptional selection, competitive prices, and top-notch customer service both before and after the sale.
Acme’s success is largely based on its able and dedicated work force. As a member of our organization, your contribution will play an important part in determining how successful we will be in meeting our goals. To reward the superior effort given by Acme employees, the Company makes every effort to provide a rewarding and satisfying place of employment through competitive pay and benefits, ongoing training, and the opportunity to advance.
Founded
1948
Company size
501-1,000 employees
Industry
Retail
Org type
Privately Held
Headquarters
Grand Forks, ND
