Customer Support Specialist

Job Details: Job Location: Headquarters - Birmingham, AL, Salary Range: Undisclosed, Summary:

Answer incoming calls from auctions and dealers who subscribe to AuctionACCESS.  Charged with providing exceptional service on routine matters. Answer 25+ calls per day and maintain appropriate system notes and documentation. Process and verify data from dealers and auctions.

Responsibilities:

Process data/images with high quality, authenticity, and legality meeting performance standard of 2 business days turnaround and 25+ calls per day
Monitor quality of documents and enter missing information into the AuctionACCESS system
Assist customers/answer questions about the system including routine and non-standard questions
Escalate issues and inform Team Leader and/or Manager about problems, software bugs and needs for enhancements
Use phone tracking software to manage calls and log activity – note caller information and progress on issues
Serve as first line contact for troubleshooting problems with hardware
Work with co-workers – backup others, troubleshoot problems

Qualifications: Requirements:

High school diploma or equivalent
Knowledge of Microsoft Office products
Strong service orientation skills
Excellent verbal and written communication skills and data entry
Able to manage multiple tasks

Pluses:

Experience in a call center
Automotive or auction experience
Fluent in Spanish
Associates degree or related experience preferred
ort effective department performance