Customer Support Specialist

Customer Support Specialist

In partnership with Aston Carter — supporting one of the leading companies in the industry

Position Overview

This fully in‑office Customer Support Specialist role offers the opportunity to join a stable, well‑established organization known for its strong culture and collaborative work environment. In this position, you will support both residential and commercial customers by accurately processing service and installation requests, resolving inquiries, and working closely with internal teams to ensure a seamless and positive customer experience.

Key Responsibilities

• Service Ticket Creation — Create accurate service and installation tickets for residential and commercial customers.
• Product & Pricing Support — Promote company products and services while providing clear, accurate pricing information.
• Customer Issue Resolution — Address customer concerns professionally, offer solutions, and follow up to ensure full resolution.
• Outbound Follow‑Ups — Conduct outbound calls to provide updates or gather additional information.
• Dispatch Coordination — Partner with Dispatch to prioritize and fulfill customer requests efficiently.
• System Documentation — Maintain accurate records of customer interactions in ERP and CRM systems.
• KPI Performance — Meet individual and team KPIs related to service quality and productivity.
• Policy Compliance — Follow established communication procedures, guidelines, and company policies.
• Process Improvement — Identify opportunities to enhance the customer experience and streamline workflows.
• Administrative Support — Perform data entry and administrative tasks related to customer accounts.
• Inbound Call Handling — Provide courteous, efficient support for incoming customer calls.
• Cross‑Functional Collaboration — Work with internal teams to ensure consistent, high‑quality service delivery.
• Flexibility — Work overtime or additional hours as needed to support business needs.
• Perform other duties as assigned to support overall team success.

Required Qualifications

• High school diploma or equivalent
• Previous experience in an office or customer service environment
• Strong tenure in prior roles (1+ year in each position preferred)
• Proficiency in Microsoft Office, including Excel
• Experience using CRM software
• Strong customer service and communication skills
• Accurate data entry and strong attention to detail
• Ability to clearly communicate product offerings and pricing
• Ability to follow established procedures and policies
• Ability to collaborate with internal teams, including Dispatch
• Willingness to work overtime when required

Preferred Qualifications

• Experience in administrative support
• Background in retail or other customer‑facing environments
• Familiarity with ERP systems
• Demonstrated success meeting or exceeding KPIs
• Strong organizational and multitasking abilities
• Proactive mindset with interest in process improvement
• Desire for long‑term growth and potential transition to a permanent role

Work Environment

This is a fully in‑office role within a corporate setting. You will be part of a local markets team of more than 75 employees, The team supports West Coast clients, requiring strong communication and coordination across locations.

The role operates across structured shifts between 7:00 a.m. and 6:00 p.m., Monday through Saturday, with two days off each week. Daily responsibilities include extensive use of Microsoft Office, CRM, and ERP systems, along with handling inbound and outbound calls in a collaborative, performance‑driven environment.

Job Type & Location

This is a Contract to Hire position based out of Olathe, KS.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Olathe,KS.

Application Deadline

This position is anticipated to close on Jun 15, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.