Customer Support Representative I

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

The goal of the Customer Support Representative I is to assist with client requests, direct clients to the proper department as needed, retrieve and document verbal or written authorizations, and attach incoming documents to corresponding cases. The Customer Support Representative I is still growing within the role and requires some supervision.

DUTIES AND RESPONSIBILITIES:

• Provide support to clients in a timely and professional manner. 
• Retrieve inbound requests through a minimum of one channel, respond to the client's needs, or direct them to the appropriate party.
• Document client interaction within Ambry systems completely and thoroughly. Maintain follow-up work lists as assigned 
• Review, identify, and process documents appropriately.
• Understand frequently asked questions regarding Ambry products and processes, utilizing resources as needed.
• Document client interaction within Ambry systems completely and thoroughly.

Demonstrates two or more of the following skills and abilities:

• Organize and attach documents to its corresponding case. 
• Real-time direct client communication. 
• Inter-departmental communication and coordination.
• Preliminary billing and insurance knowledge.
• Communicate intermediate knowledge of Ambry products and systems to internal

EDUCATION AND KNOWLEDGE:

• Possesses a high school diploma or higher (Bachelor's degree preferred, but not required)
• Previous experience in health care or clinical laboratory preferred

$24.00

The expected salary range above is applicable if the role is performed from California and may vary for other locations (Colorado, Illinois, New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

Additionally, for remote roles open to individuals in unincorporated Los Angeles – including remote roles- Tempus reasonably believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: engaging positively with customers and other employees; accessing confidential information, including intellectual property, trade secrets, and protected health information; and appropriately handling such information in accordance with legal and ethical standards. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.