Customer Support Representative

Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should send an email to [email protected].   NOTE: This email is for accommodation requests ONLY.  Any other inquires will not receive a response.

Benefits/Perks

• Pay: $14.00 PER HOUR
• BONUSES, FREE TANNING & PRODUCT DISCOUNTS!
• Daily Pay option!
• Special deals for friends & family members too!
• Free beverages every day and free lunch provided each Wednesday.
• Relaxed dress code.
• Monetary “Anniversary Awards” for years in service at 1,3,5,7,10,15, 20 years. 
• Advancement opportunities with on-the-job training.
• Fun environment with contests and incentives for good performance.
• Wellness-focused Facebook group- fun wellness challenges, games, and prizes!
• Exclusive discounts at outside retailers.

Company OverviewSun Tan City is one of the largest family-owned tanning salon chains in the country with approximately 250 salons in 20 states. It’s the cornerstone of the Glow Brands family which includes Sun Tan City, Planet Fitness, and Buff City Soap, and is headquartered in Louisville & Elizabethtown Kentucky. The company manages over 350 locations and employs over 2200 individuals.  We provide products, services, and knowledge-based recommendations through trusted friendly client relationships that help our clients look good, feel good, and build confidence in themselves and who they are.Glow Brands are filled with enthusiastic, fun employees who are passionate about our brands. You’ll love working in a positive environment where coworkers become friends. You’ll learn valuable skills you can use throughout your career, with opportunities for advancement and leadership. We provide excellent benefits for all Full Time & Part Time Employees.
Job Summary:No Experience Needed!  On the job training provided!  Flexible scheduling!The Customer Service Representative is responsible for handling incoming interactions from customers and salons dealing with a myriad of issues.  They also are responsible for providing agent assistance, maintaining social media, and other additional administrative tasks that support Sun Tan City as well as other Glow Brands locations. 
Essential Duties and Responsibilities:

• Basic Computer skills and knowledge.
• Provide excellent customer service by ensuring all your clients’ needs, both external and internal, are met and they are treated professionally.
• Ability to properly engage with all clients by building good relationships and understanding and meeting their needs as a client.
• Ability to make recommendations for products and services.
• Ability to maintain the minimum sales requirements.
• Ability to multi-task.
• Maintain Cleanliness of work area.
• Ability to work cohesively with a team in an upbeat and fast-paced call-center environment while upholding all company policies and procedures.
• Recognizes opportunities to offer enhanced services to clients.
• Ensures all social media inquiries are responded to within department threshold timelines.
• Ensures administrative duties are completed accurately and within department threshold timelines.
• Provides ticket for every interaction.
• All other duties as assigned.

Qualifications and Requirements:

• Must have excellent customer service skills.
• Basic experience with outlook, word, and excel is a plus.
• Must have the ability to work in fast-paced environment.
• Experience in customer service and resolution of escalated issues a plus but not required.
• Strong verbal and written communication skills.
• Ability to adapt quickly to change.

Work Conditions and Physical Demands:

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, phone, and other computing equipment.
• Able to work in cubicle office setting and handle situations involving upset clients.
• The employee is occasionally required to stand, walk, sit, reach with hands and arms, and stoop, kneel or crouch.

Applicant Statement: I certify that my answers to all questions are true and correct without any consequential omissions of any kind whatsoever. I further understand that any material omissions, false, misleading or otherwise incorrect statements made on this application or during the pre-employment process may be grounds for cancellation of this application or, if I am employed at the time it is discovered, my immediate termination. I give the employer the right to contact and obtain information from all references, employers, educational institutions and to otherwise verify the accuracy of the information contained in this application. I hereby release from liability the employer and its representatives for seeking, gathering and using such information and all other persons, corporations, or organizations for furnishing such information. I understand that the employer is an equal opportunity employer and as such does not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant from consideration for employment on a basis prohibited by local, state or federal law. If I am hired, I understand that I am free to resign at any time, with or without cause and without prior notice, and the employer reserves the same right to terminate my employment at any time, with or without cause and without prior notice, except as may be required by law. I understand that this application does not constitute an agreement or contract for employment for any specified period or definite duration and that no representative of the employer, other than an authorized officer, has the authority to make any assurances to the contrary. I further understand that any such assurances must be in writing and signed by an authorized officer. I understand it is the company’s policy not to refuse to hire a qualified individual with a disability because of that person’s need for a reasonable accommodation as required by the ADA. I also understand that if I am hired, I will be required to provide proof of identity and legal work authorization. Finally, I understand that this application is current for only 90 days, and at the conclusion of this time, if I have not heard from the employer and still wish to be considered for employment, it will be necessary to fill out a new application. 
By submitting an application, each applicant represents and warrants that they have read and fully understand the foregoing information, that they are seeking employment under these conditions, and that their application submission will be their electronically signed application form.