Customer Support Phone Specialist - Part-time
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Passumpsic Savings Bank
Saint Johnsbury, VT, US
Summary
The specialist serves as the primary contact for bank customers, handling inquiries and concerns via the call center. They provide support for digital banking products, services, and electronic payment channels.
Job Description
Team Passumpsic is looking for committed, compassionate people who know how to listen, process and react accordingly. Do you have the patience and compassion to deal with our customers appropriately in their times of need? Then let’s talk about the Customer Support Phone Specialist position. Bring your passion and bring your personality!
ESSENTIAL DUTIES AND RESPONSIBILITIES:
This position is a primary contact between the Bank and its customers; accordingly, it requires excellent customer service skills. Customer Support is the bank’s Call Center, as such you will take calls from customers, answer questions or address any concerns they may have. All customer interactions will be handled in a friendly, courteous, and knowledgeable manner. This position provides support for customers and staff on the bank’s Digital Banking products, services, and software to include Debit Cards, Online and Mobile Banking platform, and all electronic payment channels.
We are a workplace that highly values the contribution of our people. We believe if we work together we can accomplish amazing feats for our community. To this end we recruit bright, energetic and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for advancement and learning new skills. We really believe that when our employees succeed, everyone wins.
If you have questions about this position description, please feel free to ask.
Passumpsic Bank is a community bank, 11 branches strong, proudly serving the Northeast Kingdom, Central Vermont and New Hampshire's North Country. Passumpsic Bank is a one of the few remaining mutually owned banks. We are committed to reinvesting profits in the communities we serve, because our first priority has always been—and always will be—you, our customers.
When you are preparing for one of life’s “great events”—planning to have your first child, buying a home, saving for college, retirement—you’re embarking on an adventure. You need a trusted financial partner to do all of these things, and Passumpsic Bank is waiting with open arms. In a region where adventure awaits at every turn, this plays nicely into the natural beauty of the regions we serve while encouraging customers—regardless of where they’re at in their lives—to start their adventure with Passumpsic.
As a full-service financial organization, we pride ourselves on offering the products, services and financial expertise necessary to help individuals, families and businesses in all of the communities we serve to achieve their goals. We offer everything the big banks do, but you’ll be hard-pressed to find an organization that exemplifies “community banking” more than Team Passumpsic. We care about our customers and we get to know them. It’s the only way to truly understand their needs and goals. Our focus on our customers, and the regions we serve, has never been sharper. Our focus on helping to grow these regions, and be a part of making this great area even better, has never been stronger. We’re glad to be here, and we’re glad you’re with us.
Member FDIC, Equal Housing Lender
Founded
1853
Company size
51-200 employees
Industry
Banking
Org type
Privately Held
Headquarters
St. Johnsbury, Vermont
Passumpsic Bank is a community bank, 11 branches strong, proudly serving the Northeast Kingdom, Central Vermont and New Hampshire's North Country. Passumpsic Bank is a one of the few remaining mutually owned banks. We are committed to reinvesting profits in the communities we serve, because our first priority has always been—and always will be—you, our customers.
When you are preparing for one of life’s “great events”—planning to have your first child, buying a home, saving for college, retirement—you’re embarking on an adventure. You need a trusted financial partner to do all of these things, and Passumpsic Bank is waiting with open arms. In a region where adventure awaits at every turn, this plays nicely into the natural beauty of the regions we serve while encouraging customers—regardless of where they’re at in their lives—to start their adventure with Passumpsic.
As a full-service financial organization, we pride ourselves on offering the products, services and financial expertise necessary to help individuals, families and businesses in all of the communities we serve to achieve their goals. We offer everything the big banks do, but you’ll be hard-pressed to find an organization that exemplifies “community banking” more than Team Passumpsic. We care about our customers and we get to know them. It’s the only way to truly understand their needs and goals. Our focus on our customers, and the regions we serve, has never been sharper. Our focus on helping to grow these regions, and be a part of making this great area even better, has never been stronger. We’re glad to be here, and we’re glad you’re with us.
Member FDIC, Equal Housing Lender
Founded
1853
Company size
51-200 employees
Industry
Banking
Org type
Privately Held
Headquarters
St. Johnsbury, Vermont
