Customer Support Associate (Part Time, Contract)

We're hiring a Customer Success Associate to help our early users get value and build the relationships that turn first-time users into long-term members.

Summary

• Flexible Title: Can tailor to reflect your skills & experience.
• Flexible Time: Can do full-time, part-time, side-gig (off-hours), or fractional (contract).
• Flexible Commitment: Can do short-term, long-term, or intermittent.

Why so flexible? We're a FUNDED startup racing to launch end of Q3 2026. That gives us just 3 months to stack features while raising additional working capital. Feel free to jump in, help us ship, then bounce >> or stick around. A successful launch translates into lots of permanent jobs for those that want them. We're also interested in long-term "side gig" relationships, if that's what you're into—in our experience, a few expert hours often beat full-time learning-curve hours.

About Us

We're a credible, funded, remote-first startup backed by a growing team. We're pre-launch and moving fast.

About The Role

We're onboarding our first wave of users — busy professionals and business owners who value their time. They don't need hand-holding, but they do need someone responsive, organized, and genuinely helpful on the other end when they have a question, hit a wall, or want to do more.

This role is part customer success, part relationship management, part "make sure nobody falls through the cracks." You'll be the human touchpoint for people who are used to working through relationships — so the bar is warmth, reliability, and follow-through, not scripted support tickets.

Compensation

Up to $75,000 max total annual compensation in Tier 1 cities; cash and equity components to be negotiated. Given the flexible commitment model, comp will be structured accordingly — fractional or hourly arrangements welcome.

What You'll Do in Your First 7 Days

• You've reviewed the current user base and understand who our early members are and what they care about
• You've gone through the platform yourself and can navigate it confidently
• You've responded to your first batch of user inquiries or outreach
• You've attended your first team meeting and understand how user feedback flows to product
• The team knows who you are, why you're here, and how you'll work together

What You'll Do Ongoing

• Be the first point of contact for users — respond to questions, troubleshoot issues, and make sure people feel heard
• Onboard new members — guide them through first steps, help them see the value quickly
• Monitor user health signals — spot disengagement early and reach out before they churn
• Relay user feedback to the product team — you're the voice of the user internally
• Build relationships — our users value personal connection over automated support

What We're Looking For

Must-haves:

• 1-3 years in customer success, account management, client services, or a relationship-heavy role
• Genuinely enjoy talking to people and solving their problems
• Strong written communication — you can write a clear, warm email without a template
• Organized and responsive — you don't let messages sit unanswered
• Comfortable working across time zones in a remote-first environment

Nice-to-have:

• Familiarity with CRM tools (HubSpot, Salesforce, or similar)
• Background in sales, recruiting, or any role where you managed relationships at volume
• Startup experience or comfort with ambiguity

What You're NOT

• Not a support ticket jockey — this is relationship management, not queue clearing
• Not a salesperson — you're not closing deals; you're making sure users succeed
• Not a product manager — you'll relay feedback, but you're not making roadmap calls

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