Customer Support Agent
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Greenshades Software
Jacksonville, FL, US
Summary
The role involves providing support to clients via phone, email, and live chat while maintaining high satisfaction levels. Responsibilities also include conducting client walkthroughs and training sessions as requested.
Job Description
We're looking to hire support agents to handle incoming calls and emails. The job will be five days a week, full-time (40 hours).
Job Responsibilities:
• Achieve and maintain an excellent reputation with our client base
• Work to ensure satisfaction of our clients
• Provide excellent email, phone, and live chat based support
• Schedule and provide client walkthroughs or training sessions upon client request
Job Requirements:
• Customer service experience
• Strong computer skills
• Ability to use proper spelling, punctuation, and grammar when writing emails
• Good communication skills on the phone
• Self-starter that is both reliable and committed
• Ability to quickly learn a number of new websites and software programs
• Software and website support desired
This is a remote position.
Greenshades delivers purpose-built workforce management solutions for organizations where workforce complexity is the norm — not the exception. The Greenshades platform brings payroll, tax, and HR together in a single connected solution, with compliance embedded at the core and deep ERP-native integrations. Backed by 20+ years of expertise, Greenshades helps organizations manage the full employee lifecycle from hire to retire — giving every operator the confidence to scale and every worker a dependable paycheck, no exceptions.
Founded
2002
Company size
201-500 employees
Industry
Software Development
Org type
Privately Held
Headquarters
Jacksonville, FL
Greenshades delivers purpose-built workforce management solutions for organizations where workforce complexity is the norm — not the exception. The Greenshades platform brings payroll, tax, and HR together in a single connected solution, with compliance embedded at the core and deep ERP-native integrations. Backed by 20+ years of expertise, Greenshades helps organizations manage the full employee lifecycle from hire to retire — giving every operator the confidence to scale and every worker a dependable paycheck, no exceptions.
Founded
2002
Company size
201-500 employees
Industry
Software Development
Org type
Privately Held
Headquarters
Jacksonville, FL
