Customer Success Manager Role
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BuzzyBooth.com
Lebanon, PA, US
Summary
The Customer Success Manager will serve as the primary point of contact for clients, managing the onboarding process and ensuring effective product usage. They will also focus on building long-term relationships, troubleshooting technical issues, and identifying opportunities for upsells and testimonials.
Job Description
About Us
BuzzyBooth helps restaurants, dental offices, and other local businesses turn customers into brand advocates through our photo-booth-powered marketing automation platform. We’re looking for a Customer Success Manager who’s excited to help our clients succeed and grow with us.
Role Overview
As a Customer Success Manager, you’ll be the main point of contact for our clients. Your job is to ensure they’re not just happy—but thriving with BuzzyBooth. From onboarding new clients to troubleshooting questions and sharing best practices, you’ll play a key role in building long-term relationships and driving client retention. MUST HAVE PRIOR CUSTOMER SUCCESS EXPERIENCE and MUST BE ABLE TO COMMUNICATE IN ENGLISH WITH LITTLE TO NO ACCENT.
What You’ll Do
- Guide new clients through onboarding and setup.
- Provide ongoing support to ensure clients are using BuzzyBooth effectively.
- Build relationships with clients and proactively check in on their goals.
- Troubleshoot issues and coordinate with our technical team when needed.
- Share client feedback with our team to help improve the product.
- Identify upsell opportunities and help customers unlock more value.
- Gather testimonials and referrals.
- MUST HAVE PRIOR CUSTOMER SUCCESS EXPERIENCE
- MUST BE ABLE TO COMMUNICATE IN ENGLISH WITH LITTLE TO NO ACCENT.
- Strong communication skills—friendly, clear, and solution-oriented.
- Previous experience in customer success, account management, or support.
- Tech-savvy, comfortable with SaaS platforms and tools.
- Highly organized and able to manage multiple accounts at once.
- Someone who loves helping others succeed.
- Be part of a fast-growing startup making a real impact for local businesses.
- Work with a supportive, entrepreneurial team.
- Flexible work environment.
- Remote opportunity.
BuzzyBooth is a smart photo marketing platform for businesses and brands. The kiosks allow users to take fun branded photos to share immediately on their social media, thus turning customers into brand advocates.
92% of people trust recommendations from friends and family more than any other forms of advertisements, BuzzyBooth provides a tool for the customers to easily promote for the business through personal visual contents. It has proven to help businesses increase social media exposure, gain new followers, promote brands’ message, and leverage customers’ friends and network.
Current customers include some of the top brands such as Clarins, Hard Rock Café, Orange Theory Gym, Broadway San Jose, and HBO.
Founded
2015
Company size
2-10 employees
Industry
Advertising Services
Org type
Self-Owned
Headquarters
San Francisco, California
BuzzyBooth is a smart photo marketing platform for businesses and brands. The kiosks allow users to take fun branded photos to share immediately on their social media, thus turning customers into brand advocates.
92% of people trust recommendations from friends and family more than any other forms of advertisements, BuzzyBooth provides a tool for the customers to easily promote for the business through personal visual contents. It has proven to help businesses increase social media exposure, gain new followers, promote brands’ message, and leverage customers’ friends and network.
Current customers include some of the top brands such as Clarins, Hard Rock Café, Orange Theory Gym, Broadway San Jose, and HBO.
Founded
2015
Company size
2-10 employees
Industry
Advertising Services
Org type
Self-Owned
Headquarters
San Francisco, California
