Customer Success Manager - full or part-time

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Customer Success Manager and Appointment Confirmation Lead

Full job description

Are you a proactive communicator with a passion for building strong client relationships? Do you thrive in a fast-paced environment where your organizational skills shine? If so, we want you to be a part of our dynamic team as a Customer Success Manager!

At Five Star Bath Solutions, we pride ourselves on delivering exceptional service to our valued clients. As a Customer Success Manager, you'll play a crucial role in ensuring client satisfaction by confirming appointments, managing the calendar, and providing top-notch support. We’re looking for experienced, motivated appointment setters who know how to work the phones. We provide warm leads—your job is to get them booked.

What You’ll Do:

• Work in a team to make high-volume outbound calls to warm leads
• Keep prospects engaged and schedule qualified sales appointments
• Engage with customers to schedule installations and service calls
• Work fast, think on your feet, and control the call

What We’re Looking For:

• Customer service mindset—you know how to connect with a customer and understand their needs
• Street-smart communicators—you know how to keep people on the phone
• Experience setting appointments (home improvement, solar, or similar a plus)
• Competitive and money-driven mindset—you want to win and get paid
• High-volume energy—you’re ready to make an impact every day
• Self motivation – you hold yourself accountable to achieve results

Key Responsibilities:

· Confirm appointments with clients via phone calls, emails, or other communication channels.

· Maintain accurate records of client interactions and update client information in our database.

· Manage the calendar and resolve issues promptly and professionally. - Collaborate with the sales and operations teams to ensure seamless communication and client satisfaction.

· Proactively identify opportunities to enhance the client experience and provide feedback for process improvement.

· Perform other office administrative duties and assistant to the owner in day-to-day operations, as time allows.

Qualifications:

· Excellent communication skills, both verbal and written.

· Strong interpersonal skills with the ability to build rapport quickly.

· Exceptional organizational and time-management abilities.

· Self-starter with high accountability for results.

· Prior experience in customer service, account management, or a related field is preferred.

· Proficiency in using CRM software and other relevant tools highly preferred.

· Ability to pass a background check.

What We Offer:

· Competitive comp package, including direct incentives for achieved goals.

· Opportunities for professional growth and development.

· Collaborative and supportive work environment.

· Make a meaningful impact by contributing to our clients' success.

· A proven system with warm leads—no cold calling.

· Paid training.

· Work from home options and flexibility. Some hours required after 5 pm M-TH and some limited weekend availability is a must, offset by flexible starting hours each morning. You set the bulk of your hours as you work the results.

Location:

Near Springfield, IL and surrounding areas is strongly preferred

If you're ready to take your communication and organizational skills to the next level and be a vital part of a dedicated team, we want to hear from you! Apply today by sending your resume and a cover letter outlining your relevant experience. Join us in delivering excellence and building lasting client relationships at Five Star Bath Solutions!

Job Type: Full-time or Part-time

Benefits:

• Flexible schedule
• Paid time off
• Paid training
• Work from home

Work Location: Hybrid remote in Springfield, IL 62707

Flexible work from home options available.