Customer Success Manager
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Cennox
US
Summary
The Customer Success Manager will serve as the primary point of contact for existing clients, managing service-related issues, escalations, and contract obligations. They are responsible for maintaining business account manuals, conducting regular client meetings, and identifying opportunities for service improvements and new business.
Job Description
Customer Success Manager
Experience and Specific Skills Required: Microsoft Office Suite proficiency to include Microsoft Office and other relevant applications. Customer relationship building skills.
Organizational abilities to include time and task management and multitasking. Industry knowledge and experience.
Description of Main Job Duties:
- Establish strong relationships with existing clients to promote Cennox and serve as their single point of contact.
- Works with the client to develop and maintain a Business Account Manual (BAM) for all Service Accounts assigned and distribute to the field, call center, logistics and client service personnel.
- Proven capacity to review customer contracts at length to gain high-level understanding of contractual obligations and expectations.
- Function as the single point of contact for all service-related issues including escalations and invoice disputes in a timely manner.
- Establish and maintain a regular meeting schedule with each assigned customer and maintain meeting minutes. Video conference calls as requested by the customer. A professional appearance and backdrop are mandatory. These can be weekly/bi-weekly/monthly depending on the customer’s preference.
- Review monthly reporting and provide recommendations on how to improve performance, efficiency and how to improve customer satisfaction. Also reviewing additional Cennox services with customers to provide new business opportunities.
- Daily review of customer billing que.
- All other duties as assigned.
Cennox is an Equal Opportunity Employer.
We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.
Notice on Use of AI in Hiring
As part of our commitment to fair and efficient hiring practices, Cennox uses JazzHR’s TalentFit AI tool to assist in evaluating candidate applications. This technology helps us match applicants to job requirements based on qualifications and experience. All hiring decisions are ultimately made by our human recruiting team. If you have questions or concerns about this process, please let us know during your application.
E-Verify
Cennox participates in the E-Verify program to confirm the identity and employment eligibility of all new employees. For more information, please visit www.e-verify.gov.
