Customer Success Manager

Company Description

Transforming Sourcing into a Competitive Advantage is the mission of Part Analytics, an Altium Company. Our AI-powered supply management software empowers manufacturing companies to accelerate product development, improve profit margin and uncover hidden risks in the supply chain.

Job Description

Customer Experience/Success

• Deliver targeted, applied expert training sessions tailored to the unique requirements of Direct Material/Electronics Sourcing professionals
• Provide ongoing support to optimize the platform adoption based on evolving business needs.

Client Engagement

• Manage relationships at different levels of client’s organization from user level to VP level
• Organize and lead business reviews with key stakeholders (Director, VP level) at client organization

Proactive Savings Assessment

• Identify and summarize compelling direct material cost savings opportunity insights generated by Part Analytics’ platform.
• Collaborate with clients to develop strategies for realizing identified savings opportunities.

Strategic Negotiation Support

• Provide best-practice enablement for clients, offering strategic negotiation support to achieve exceptional results in procurement and sourcing activities.
• Share insights and tactics to strengthen clients' negotiation capabilities.

New Feature Promotion/Identifying Upsells

• Evangelize new features of Part Analytics’ platform to clients, demonstrating their value and potential impact and identify upsell/cross sell opportunities
• Work closely with product teams to refine and enhance new concepts, ensuring alignment with client needs and industry trends.

Qualifications

This role requires a deep understanding of procurement and supply chain processes, excellent communication skills, and the ability to collaborate effectively with cross-functional teams.

• Minimum of 5 years of Account Management or Customer Success Management experience in supply chain, consulting, B2B SaaS or Electronics industries.
• Bachelor's degree in Business, Supply Chain Management, or a related field.
• Proven experience delivering advisory services, preferably in the SaaS, supply chain, or procurement domain.
• Strong understanding of supply chain processes and best practices.
• Deep understanding of direct material sourcing processes in manufacturing.
• Ability to travel to client sites as needed (if applicable).
• Certifications in relevant technologies or methodologies (e.g., APICS, Lean, Six Sigma) are a plus.
• Strong analytical and problem-solving skills to provide insightful analysis
• Ability to effectively communicate complex concepts and insights to diverse stakeholders.

   

Additional Information

The expected annual pay range for this position is $130,000-$150,000. This position is also eligible for bonus opportunities. Please note that final offer amount will be dependent on geographic location, applicable experience, and skillset of the candidate.

Renesas offers a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, and pet insurance. In addition to elective benefit options, benefited employees receive company-paid life insurance and AD&D, LTD, short term medical benefits as well as paid sick time, paid holidays, and accrued paid vacation. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.

Altium Limited, a part of the Renesas Group and headquartered in San Diego, California, is a global software company accelerating the pace of electronics innovation. We are redefining electronic product creation in a software-defined world with our industry-first cloud-based platform that unites every stakeholder and phase of electronics development.

From startups to world’s technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before. At Altium, our teams are empowered to innovate, collaborate globally, and help create the future of electronics development.

We believe in rewarding our employees with a competitive benefits package alongside their salary. More information will be provided during the hiring process.