Customer Success Manager
Boost your chances before you apply.
Smartwyre
Memphis, TN, US
Summary
The Customer Success Manager will address customer questions, resolve software issues, and drive engagement growth to ensure customers derive value from the software. They will also provide continuous feedback to internal Product and Engineering teams to improve the customer experience.
Job Description
About the role
As a Customer Success Manager, you’ll be a member of our Customer Success team working directly with Smartwyre customers to address customer questions and resolve open issues. You’ll work directly in our software and leverage your super-user knowledge to help customers engage and use our software effectively. You will use your passion for customer advocacy to provide continuous feedback to our Product, Engineering, and Professional Services teams so we can better serve our customers.
The company operates a “distributed” business model, but for this role there is a strong preference for candidates who reside close to key customers in Memphis, TN.
Applicants must be authorized to work in the United States without sponsorship. Please note that the company is unable to employ applicants from any of the following states: California, Connecticut, Illinois, Massachusetts, Nevada, New York. New Jersey, Oregon, Pennsylvania, Washington and Maryland.
What you'll do
- Customer management: deliver a positive customer experience by assessing customer needs and working with internal teams to exceed customer expectations
- Engagement growth: drive continued engagement growth by helping customers use our software to drive value
- Strategic thinking: think creatively to identify new ways our customers can create new value from our software
- Customer growth and renewal: use your business acumen to help us identify key growth opportunities and deliver strong customer renewals
Experience
- 3-5+ years of experience in a customer-facing software business, preferably in the software, agriculture, manufacturing, or distribution industries
- A keen passion for detail-oriented work – using your curiosity to use our software to enable value for customers
- Proven ability to relate to customers, helping them use software to drive change and improve business results
- Strong track record building alignment and relationships with business users in large and small enterprises
- Excellent oral and written communication and presentation skills
- Ability to prioritize and manage time effectively – prioritizing key tasks that make the most impact
Benefits
Competitive salary
Private Health (UK - BUPA) / Competitive Health Insurance (US)
Short Term / Long Term Disability Cover (US)
Critical Illness and Income Protection (UK)
Self-directed PTO
Flexible Work Location
Flexible Hours
Pension (UK) / 401k (US)
