Customer Success & Digital Account Specialist
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Technogym S.p.A.
FL
Summary
The specialist will act as a digital coach to drive customer profitability, retention, and satisfaction within the Mywellness ecosystem. They will also support the sales team through pre-sales activities, product training, and the creation of customer case studies.
Job Description
Our Company
Technogym is a world-leading brand in wellness and fitness, known for innovative solutions that inspire people to live healthier lifestyles. We are dedicated to excellence, not only in our products but also in the services we provide for our clients and partners. Known all over the world as "The Wellness Company", our goal is to help develop the philosophy of fitness and well-being and turn it into a true lifestyle. To do so, Technogym provides people with gym equipment of the highest quality, together with other services like content and programs. Technogym’s outstanding fitness products are equally chosen by individuals for their home gym equipment, and by large organizations, professional sports teams, and medical centers for our unmatched quality and reliability. This is partly a direct result of the decades of experience gained as the official supplier to nine Olympic and Paralympic Games, from Sydney 2000 to Milano Cortina 2026. Anyone choosing Technogym is choosing to train on equipment that is designed for all types of users, from beginners to professional athletes.
Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. Established in 1983, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. Move with us for a better world!
Your Role
The Customer Success & Digital Sales Specialist plays a vital role in ensuring every Technogym partner extracts maximum value from the company’s connected ecosystem. Acting as a trusted advisor and digital coach, in this position you will help drive customer profitability, retention, and satisfaction, reduce customer churn, and support the sales team in maximizing product penetration and positioning.This position reports to the Customer Success and Digital Sales Manager, and will work remotely in the South Florida region, Miami prefferred.
Your Impact
- Achieve Digital and Consulting sales and profitability target with a focus on maximizing users and retention rate of active licenses for the Mywellness platforms
- Support sales force in pre-sales & sales activities, providing product training on digital offerings
- Ensuring successful implementations by providing training and tutoring accordingly
- Create customer case studies and best practices that clearly explain the value and the benefits of the product in terms of attraction, retention of customers and secondary revenues
- Organize and run seminars or webinars to promote the digital portfolio
- Provide reliable and structured forecast and pipeline management
- Monitor competitors, in terms of pricing, product features etc. providing proactive market feedback to HQ
- Promote and plan initiatives to maximize customer satisfaction
- Support product launch, promotion and commercial activities to maximize sales
- Local and domestic travel approx. 25% of the time to support new client onboarding and training
About You
What you should bring:
- Previous experience in digital product sales or account management or a related client facing role is preferred
- Excellent verbal and written communication skills with the ability to build trust and communicate complex solutions in a clear, confident, and approachable manner
- Strong organizational and time management skills with the ability to manage multiple accounts/ sales opportunities simultaneously
- Prior experience using CRM tools required, Salesforce preferred
- An interest in fitness/wellness space is highly desirable
What We Offer:
- Base Salary $80,000+ commensurate with experience, and additional compensation opportunities (bonus/commission)
- Comprehensive medical, dental, and vision insurance – effective first day of employment
- 401k with company match - effective first day of employment
- PTO – vacation, sick, and holidays
Technogym is an Equal Opportunities Employer
Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!
Technogym, the Wellness Company is world leader in designing and manufacturing fitness equipment. We provide customised solutions to private homes, fitness clubs, hotels, spas, rehabilitation centers, corporate gyms, universities, professional sports facilities and more.
Technogym embodies the philosophy of Wellness, which calls for a balanced lifestyle through regular exercise, healthy eating and a positive mental attitude.
The company was founded in 1983 by wellness visionary Nerio Alessandri, who designed the first piece of Technogym equipment in his garage in Cesena, Italy. Since then the company has grown to become one of the world's leading manufacturers of state-of-the-art fitness equipment, renowned for its timeless Italian design and innovative technology.
With over 2,500 employees across branches in Europe, America, Asia, Middle East and Australia, Technogym exports 90% of its production to 100 countries. Every day, over 70 million people train with Technogym equipment in more than 100,000 Wellness Centres and 500,000 homes all over the world.
Technogym has been the Official Supplier of the last 9 editions of the OIympic Games - from Sydney 2000 to Paris 2024.
Its dedication and state-of-the-art solutions conquered many top-level athletes and sports teams from tennis star Rafael Nadal to Ferrari Formula 1, from Juventus football club to Luna Rossa sailing team. But the endeavour never stops since its mission is, today like 40 years ago, to put Wellness into everybody’s house helping them to live a healthier life.
Founded
1983
Company size
1,001-5,000 employees
Industry
Wellness and Fitness Services
Org type
Public Company
Headquarters
Cesena, FC
Technogym, the Wellness Company is world leader in designing and manufacturing fitness equipment. We provide customised solutions to private homes, fitness clubs, hotels, spas, rehabilitation centers, corporate gyms, universities, professional sports facilities and more.
Technogym embodies the philosophy of Wellness, which calls for a balanced lifestyle through regular exercise, healthy eating and a positive mental attitude.
The company was founded in 1983 by wellness visionary Nerio Alessandri, who designed the first piece of Technogym equipment in his garage in Cesena, Italy. Since then the company has grown to become one of the world's leading manufacturers of state-of-the-art fitness equipment, renowned for its timeless Italian design and innovative technology.
With over 2,500 employees across branches in Europe, America, Asia, Middle East and Australia, Technogym exports 90% of its production to 100 countries. Every day, over 70 million people train with Technogym equipment in more than 100,000 Wellness Centres and 500,000 homes all over the world.
Technogym has been the Official Supplier of the last 9 editions of the OIympic Games - from Sydney 2000 to Paris 2024.
Its dedication and state-of-the-art solutions conquered many top-level athletes and sports teams from tennis star Rafael Nadal to Ferrari Formula 1, from Juventus football club to Luna Rossa sailing team. But the endeavour never stops since its mission is, today like 40 years ago, to put Wellness into everybody’s house helping them to live a healthier life.
Founded
1983
Company size
1,001-5,000 employees
Industry
Wellness and Fitness Services
Org type
Public Company
Headquarters
Cesena, FC
