Customer Solution Ambassador (Part-Time)
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FirstBank
Franklin, TN, US
Summary
The Customer Solution Ambassador is responsible for resolving customer requests and improving the overall customer experience during every interaction. They must strive to provide personalized solutions while meeting individual performance goals and satisfaction scores.
Job Description
This position is part-time and will work the following schedule:
Monday – 9:00am to 3:00pm
Friday – 9:00am to 3:00pm
Saturday – 7:00am – 4:00pm
Position Summary: The goal of the Customer Solution Ambassador it to solve customer requests and improve customer experience by providing “drum roll please” experience on every customer contact. The ideal candidate is passionate about customer service, enjoys helping others, has exceptional verbal and written communication skills and strives to provide our customers resolution on first contact. Specific measures of success will include achieving individual key performance goal and Customer Satisfaction scores. Essential Duties & Responsibilities:
- Communication Superstar
- Outside the box thinker
- Exceptionally strong problem-solving skills
- Proven success in a fast-paced support environment
- Willing and able to speak up when opportunity exists
- Able to provide customers with a personalized experience
- Able to work in a team-based environment
Qualifications:
- At least one year in customer service is required
- Bilingual in Spanish is HIGHLY preferred
- Call Center experience is a plus
- Strong computer skills required
- Banking experience highly preferred
- Ability to work Saturday and evening hours
Call Center hours are Monday - Friday 7:00am - 6:00pm and Saturday 7:00am - 4:00pm
FirstBank, sometimes referred to as 1STBank, is a Colorado-based bank and financial services company with branch locations across Colorado and Arizona. Since 1963, we've been committed to “banking for good.” Today, we're humbled to be among the largest and best-performing privately held banks in the United States.
We offer a variety of consumer deposit accounts, mortgages, home equity loans, and a full range of commercial banking services, including business financing, commercial real estate loans, treasury management, and more. Since 2000, we have been recognized as a top corporate philanthropist, contributing more than $90 million and thousands of volunteer hours to charitable organizations.
Founded
1963
Company size
1,001-5,000 employees
Industry
Banking
Org type
Privately Held
Headquarters
Lakewood, CO
FirstBank, sometimes referred to as 1STBank, is a Colorado-based bank and financial services company with branch locations across Colorado and Arizona. Since 1963, we've been committed to “banking for good.” Today, we're humbled to be among the largest and best-performing privately held banks in the United States.
We offer a variety of consumer deposit accounts, mortgages, home equity loans, and a full range of commercial banking services, including business financing, commercial real estate loans, treasury management, and more. Since 2000, we have been recognized as a top corporate philanthropist, contributing more than $90 million and thousands of volunteer hours to charitable organizations.
Founded
1963
Company size
1,001-5,000 employees
Industry
Banking
Org type
Privately Held
Headquarters
Lakewood, CO
