Customer Service Representative - Fleet & Vehicle Services
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SunSoft Online
Phoenix, AZ, US
Summary
The Customer Service Representative will assist customers with vehicle repair needs, interpret service information, and discuss work performed. They are also responsible for verifying mileage, performing data entry, resolving complaints, and scheduling preventative maintenance and repairs.
Job Description
Customer Service Representative - Fleet & Vehicle Services
Location: Prescott Valley, AZ 86314 (100% Onsite)
Pay Rate: $21.50/hr W2
Schedule: Monday to Friday, 7:00 AM to 3:30 PM
Start Date: August 3, 2026 (tentative)
Duration: 6 months, with potential for extension
Job Description:
SunSoftOnline is seeking a Customer Service Representative for a contract opportunity with an Arizona state agency in Prescott Valley. This role is the front line of a fleet maintenance operation: assisting customers with vehicle repair needs, interpreting service information and discussing work performed, verifying mileage, performing data entry, resolving customer complaints, and scheduling vehicles for preventative maintenance, warranty work, and commercial repairs.
Required:
- Experience in an automotive or fleet maintenance operation environment (service advisor, service writer, dealership service desk, fleet coordinator, or similar)
- Customer service experience responding directly to customer inquiries and complaints
- Local to the Prescott Valley / Prescott area — current city must be listed on your resume
- Available for an in-person interview within 1 week of posting close and able to start within 2 weeks of an offer
- W2 only; US Citizens and Green Card holders
Since 2006, SunSoft Online has helped organizations solve operational challenges through technology and consulting. NOVA22 focuses on AI automation and intelligent workflows that help leaders simplify processes, reduce manual work, and move their organizations forward.
Founded
2006
Company size
2-10 employees
Industry
Administrative and Support Services
Org type
Privately Held
Headquarters
Scottsdale, Arizona
Since 2006, SunSoft Online has helped organizations solve operational challenges through technology and consulting. NOVA22 focuses on AI automation and intelligent workflows that help leaders simplify processes, reduce manual work, and move their organizations forward.
Founded
2006
Company size
2-10 employees
Industry
Administrative and Support Services
Org type
Privately Held
Headquarters
Scottsdale, Arizona
