Customer Service/Release of Information Specialist (PER DIEM/PT)
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North Star Health
Springfield, VT, US
Summary
The specialist is responsible for processing medical records and handling Release of Information (ROI) requests in compliance with HIPAA laws. They also manage patient inquiries via phone, email, and portal while maintaining disclosure and accounting logs.
Job Description
Description
About us:
North Star Health is a federally qualified health center located in Southern Vermont and New Hampshire. We are centrally located between larger cities like Boston, NYC, and Montreal Quebec. We are hiring enthusiastic dependable team players with a desire for a rewarding career in the medical field.
Job Summary:
The Customer Service Representative/Release of Information Specialist works in collaboration with team members to deliver high quality care and contribute to a positive work culture, and shall represent North Star Health in a professional and courteous manner via all forms of communication. The main functions of this position will be processing medical records, along with other administrative responsibilities.
Customer Service Representative/Release of Information Specialist will:
- Assist patient and facility inquiries by phone, fax, email, in-person, and portal messages.
- Answer incoming phone calls
- Process ROI requests received in the timeframe established by North Star Health Policies and Procedures.
- Appropriately record ROI requests on disclosure log in accordance with North Star Health Policies and Procedures.
- Maintain an up-to-date accounting log of charts.
- Perform all duties in compliance HIPAA laws, Privacy Rule, and North Star Health Policies and Procedures.
- Scan and index incoming records.
Requirements
- One (1) year previous administrative support experience (preferred)
- High school diploma or equivalent (preferred)
North Star Health is a nonprofit, federally qualified health center dedicated to connecting with and caring for our community so everyone may enjoy health and wellness. Guided by the core values of accountability, integrity, compassion, and community, North Star Health provides patient-centered primary care, dental, vision, and behavioral health services to individuals and families regardless of insurance status or ability to pay. North Star Health has locations in Springfield, Ludlow, Londonderry, and Chester, Vermont, and Charlestown, New Hampshire.
Company size
201-500 employees
Industry
Hospitals and Health Care
Org type
Nonprofit
Headquarters
Springfield, VT
North Star Health is a nonprofit, federally qualified health center dedicated to connecting with and caring for our community so everyone may enjoy health and wellness. Guided by the core values of accountability, integrity, compassion, and community, North Star Health provides patient-centered primary care, dental, vision, and behavioral health services to individuals and families regardless of insurance status or ability to pay. North Star Health has locations in Springfield, Ludlow, Londonderry, and Chester, Vermont, and Charlestown, New Hampshire.
Company size
201-500 employees
Industry
Hospitals and Health Care
Org type
Nonprofit
Headquarters
Springfield, VT
