Customer Service Travel Agent
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Cenova Euriva
Milwaukee, WI, US
Summary
The agent will serve as a trusted advisor, assisting clients with planning, booking, and managing various types of trips, including cruises, resorts, and custom itineraries. Key duties involve providing clear communication, researching travel options, managing bookings and documentation, and resolving client concerns.
Job Description
We’re looking for a detail-oriented, people-loving Customer Service Travel Agent who is passionate about creating unforgettable travel experiences. In this role, you’ll serve as a trusted advisor to clients—helping them plan, book, and manage trips while providing exceptional service from start to finish.
What You’ll Do:
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Assist clients with vacation planning, including cruises, resorts, tours, and custom itineraries
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Provide clear, friendly communication via phone, email, and social platforms
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Research destinations, pricing, promotions, and travel requirements
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Manage bookings, changes, cancellations, and travel documentation
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Resolve client concerns with professionalism and care
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Build long-term relationships that turn travelers into repeat clients
What We’re Looking For:
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Strong customer service and communication skills
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Organized, self-motivated, and comfortable working independently
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Passion for travel and helping others
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Ability to multitask and pay attention to details
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Sales or hospitality experience is a plus (but not required)
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Willingness to learn and stay updated on travel trends
Why Join Us:
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Flexible, remote opportunity
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Ongoing training and mentorship
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Growth potential within the travel industry
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A supportive, positive team culture
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The chance to help people make lifelong memories
If you love helping people, enjoy planning, and want a career that blends service with adventure—this role is for you.
