Customer Service Specialist
Boost your chances before you apply.
COMPEX LEGAL SERVICES, INC.
US
Summary
The Customer Service Specialist will respond to client inquiries, manage order updates, and ensure accurate data entry for record retrieval requests. They will also monitor open orders to maintain turnaround times and verify documentation for facility locations.
Job Description
Join Our Team as a Customer Service Specialist!
Are you detail-oriented, love solving problems, and enjoy helping people? Compex Legal Services is looking for a Customer Service Specialist to join our growing team. In this role, you’ll be the go-to support for our clients—making sure their orders are accurate, timely, and handled with care.
About Us
Compex is the nation’s leading provider of record retrieval solutions. We partner with top law firms and major insurance carriers to streamline the process of retrieving, summarizing, and delivering records. By helping clients access information faster, we empower them to make smarter decisions. Our team is expanding, and we’re excited to welcome driven professionals who want to grow with us.
What You’ll Do
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Respond to client inquiries and provide regular order updates
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Accurately enter client requests and verify order details
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Confirm facility locations and ensure all documentation is complete
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Monitor open orders to keep turnaround times on track
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Maintain accurate records and ensure all information is logged properly
What You’ll Bring
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Excellent communication and customer service skills
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Sharp attention to detail and organizational strength
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Strong time management and ability to prioritize tasks
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Critical thinking skills to troubleshoot and resolve issues
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A proactive, team-oriented mindset with a positive attitude
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Comfort working independently in a remote environment
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High school diploma or equivalent (required)
Why Join Compex?
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100% remote—work from the comfort of your home
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A fast-growing, industry leader with nationwide impact
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Supportive, collaborative team environment
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Training provided—no legal background needed
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Clear opportunities for growth and career advancement
Compex helps claims and legal professionals get the medical records they need, understand what matters and keep claims and cases moving. Since 1972, we’ve been a trusted partner to more than 5,000 law firms and 350 insurance carriers nationwide.
Today, we combine more than 50 years of medical records expertise with intelligent technology. From nationwide record retrieval and canvassing to Asabell™ medical records intelligence, IME record delivery and court reporting, Compex supports the medical record from request to insight, and the work that comes next.
With nationwide capabilities and technology built around the realities of medical records, Compex helps teams reduce administrative work, make complex information easier to understand and focus on the decisions that matter.
Founded
1972
Company size
501-1,000 employees
Industry
Legal Services
Org type
Privately Held
Headquarters
Torrance, California
Compex helps claims and legal professionals get the medical records they need, understand what matters and keep claims and cases moving. Since 1972, we’ve been a trusted partner to more than 5,000 law firms and 350 insurance carriers nationwide.
Today, we combine more than 50 years of medical records expertise with intelligent technology. From nationwide record retrieval and canvassing to Asabell™ medical records intelligence, IME record delivery and court reporting, Compex supports the medical record from request to insight, and the work that comes next.
With nationwide capabilities and technology built around the realities of medical records, Compex helps teams reduce administrative work, make complex information easier to understand and focus on the decisions that matter.
Founded
1972
Company size
501-1,000 employees
Industry
Legal Services
Org type
Privately Held
Headquarters
Torrance, California
