Customer Service Representative | WFH Entry-Level
Boost your chances before you apply.
Globe Life AIL - Lisa Russel
Raleigh, NC, US
Summary
The representative will meet virtually with clients to explain life, accident, and supplemental health insurance options while guiding them through the enrollment process. They are also responsible for maintaining accurate client records and providing ongoing customer support.
Job Description
Remote Customer Service Representative | Client Benefits Specialist | Work From Home
Company: AO | Globe Life
Location: 100% Remote (United States)
Build a Meaningful Career Helping Working Families
Are you looking for a career that combines professional growth, flexibility, and the opportunity to make a real difference?
AO, a proud member of the Globe Life family, is hiring Remote Customer Service Representatives / Client Benefits Specialists to help working families understand and access life, accident, and supplemental health insurance benefits.
Since 2020, we've operated in a fully remote environment, allowing our team to work from home while building rewarding careers supported by comprehensive training and ongoing mentorship.
No previous insurance experience is required. We provide the training and support you need to succeed.
What You'll Do
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Meet virtually with clients using Zoom.
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Build relationships by understanding each client's needs.
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Explain life, accident, and supplemental health insurance benefit options.
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Guide clients through the enrollment process.
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Respond to client questions and provide outstanding customer service.
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Maintain accurate client records and documentation.
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Participate in ongoing virtual training and professional development.
What We're Looking For
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Strong communication and interpersonal skills.
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Excellent customer service and problem-solving abilities.
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Positive attitude with a willingness to learn.
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Self-motivated and dependable.
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Comfortable working independently in a remote environment.
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Basic computer proficiency and reliable high-speed internet.
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Customer service, retail, healthcare, hospitality, banking, education, military, or sales experience is helpful—but not required.
Why Join AO?
🏠 100% Remote Work
Work from home anywhere in the United States.
⏰ Flexible Schedule
Create a schedule that supports your career goals and personal priorities.
💵 Weekly Pay + Performance Bonuses
Earn competitive weekly income with uncapped performance incentives.
🎓 Comprehensive Training
Receive virtual onboarding, mentorship, leadership coaching, and ongoing professional development.
❤️ Benefits
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Health Insurance Reimbursement (after qualification period)
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Company-Paid Life Insurance
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Residual Income Opportunities
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Career Advancement
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Leadership Development
✈️ Recognition & Incentives
Top performers may qualify for company-sponsored incentive trips and recognition programs.
About AO
As part of Globe Life, AO has helped protect working families for more than 70 years by providing trusted life and supplemental health insurance solutions.
Our mission is simple:
Protect Every Child. Serve All Working People.
Interview Process
All interviews are conducted virtually via Zoom, making the hiring process convenient and accessible from anywhere.
Ready to Make an Impact?
If you're looking for a flexible work-from-home career where you can help families, grow professionally, and build long-term success, we'd love to hear from you.
Apply today and begin your career with AO.
AO | Globe Life
Work From Home. Help Families. Build Your Future.
