Customer Service Representative - WA, OR, MT, ID

Job Details: Job Location: Spokane 7 - Spokane, WA, Position Type: Full Time, Salary Range: $25.00 - $27.00Hourly, **Candidates must reside in Washington, Idaho, Oregon, or Montana to be considered.**

Stellar’s Commitment:

At Stellar, we believe every employee plays an important role in our success. Contributions extend beyond defined responsibilities, and we value team members who are willing to step in, support one another, and take initiative when needed.

We are committed to working collaboratively and expect each employee to contribute wherever and whenever their skills and efforts can help move the organization forward and ensure our collective success.

Position Summary:

The Customer Service Representative serves as a key member of the Customer Experience team, providing exceptional service and support to customers through order management, communication, and problem resolution. This role helps ensure a positive customer experience by responding to inquiries, processing quotes and orders, coordinating with internal departments, and supporting branch operations.

The Customer Service Representative works closely with customers, Sales, Specialists, Solutions, Warehouse, and other internal teams to deliver accurate, timely service while maintaining customer-specific requirements and operational excellence.

Essential Duties and Responsibilities:

Customer Service & Relationship Management

Serve as the first point of contact for customer inquiries regarding orders, delivery status, scheduling, products, and services.
Manage customer requests and communications with professionalism, urgency, and accuracy.
Maintain a high level of customer satisfaction through responsive service and issue resolution.
Follow all customer-specific requirements, guidelines, and procedures.

Order Management & Operational Support

Accurately enter quotes and orders into company ERP systems.
Expedite open quotes and orders to meet customer expectations.
Monitor customer inventory levels, including Min/Max and safety stock requirements.
Support branch operations and coordinate with internal teams to fulfill customer needs.

Solutions & Process Support

Learn and utilize automated and semi-automated customer solutions, including vending and inventory management systems.
Support implementation and ongoing operation of customer-specific programs and processes.
Assist with product, inventory, and service-related inquiries.

Cross-Functional Collaboration

Work closely with Sales, Specialists, Warehouse, Solutions, and Quality teams to ensure service excellence.
Coordinate with suppliers and internal stakeholders to source products and resolve issues.
Communicate effectively across departments to support customer requirements.

Continuous Improvement & Compliance

Participate in ongoing training related to Stellar products, services, systems, and processes.
Follow all safety procedures, training requirements, and customer site expectations.
Support continuous improvement initiatives that enhance the customer experience.

Other duties, responsibilities, and activities may be assigned or modified at any time to meet business needs

Hours/Schedule:

Monday- Friday; 7:30 a.m. - 4:00 p.m.

Qualifications: Education:

High school diploma or equivalent required.

Experience:

At least two years of professional or volunteer experience in the industrial distribution industry.
2–3 years of customer service, warehouse, distribution, or related experience preferred.

Knowledge, Skills & Abilities:

Valid driver’s license, reliable transportation, and satisfactory driving record required.
Proficiency in Microsoft Office Suite, particularly Outlook and Excel.
Excellent verbal and written communication skills.
Strong customer service, relationship-building, and problem-solving abilities.
Ability to work independently and as part of a team.
Experience with ERP systems preferred.

Additional Requirements:

Must be at least 18 years of age.
Must reside in Washington, Idaho, Oregon, or Montana.
Must be able to pass a background check and drug screening.
Must be legally authorized to work in the United States.
Must maintain regular and reliable attendance.

Working Conditions 

Physical Demands:

Primarily sedentary work requiring extended periods of sitting and computer use.
Frequent use of a keyboard, mouse, telephone, and other standard office equipment.
Ability to communicate effectively by telephone, email, video conferencing, and other digital platforms.
Ability to occasionally lift and carry office materials or equipment weighing up to 25 pounds.
Ability to work independently while collaborating with team members in a remote environment.

Work Environment:

This position is performed remotely from a dedicated home workspace.
Work is primarily conducted using a computer, telephone, and other standard office equipment.
Requires a reliable internet connection and a workspace suitable for maintaining productivity and confidentiality.
Work involves regular virtual communication with coworkers, customers, and other business partners.
The remote work environment generally presents minimal workplace hazards.

**Stellar Industrial Supply is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law. Applicants who require a reasonable accommodation during the application or hiring process may contact Human Resources at [email protected] for assistance.**

Benefits: Medical, dental, and vision insurance; company-paid life and AD&D insurance; short-term and long-term disability insurance; 401(k) with employer match; paid time off and paid holidays; gym reimbursement program; Employee Assistance Program (EAP); employee rewards and recognition program; and HSA with company contribution on eligible plans.

Benefits are subject to eligibility requirements and may be modified by Stellar Industrial Supply at any time.