Customer Service Representative Part Time
Boost your chances before you apply.
Natasha Faesy Burgess Insurance Age
Waterbury, CT, US
Summary
The representative will manage customer inquiries via phone, email, and in-person while maintaining accurate client records. They will also assist with policy updates, payments, and scheduling appointments to ensure a positive customer experience.
Job Description
Benefits:
- 401(k) matching
- Opportunity for advancement
- Paid time off
Benefits/Perks
- Competitive Pay
- Professional Development
- Job Stability in a growing industry
Job Description
We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.
Responsibilities
- Answer customer questions via phone, email, and in-person
- Assist clients with new quotes, updating policies, payments, and other services
- Schedule appointments and maintain calendar
- Maintain detailed records of client interactions
- Review audits and/or policies
- Collaborate with colleagues to provide comprehensive customer service
Qualifications
- Knowledge of insurance products
- High school diploma/GED required, Bachelor’s degree preferred
- Excellent customer service skills
- Highly organized with strong time management skills
- Familiarity with Microsoft Office and other software applications
