Customer Service Representative Morning
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Planet Fitness - PF Baseline Fitness
Hudson, WI, US
Summary
The Customer Service Representative is responsible for managing front desk operations, including member check-ins, account updates, and handling inquiries. They also facilitate new member sales and ensure the club environment remains clean and welcoming.
Job Description
Job Title: Customer Service Representative
Reports to: Club Manager
Status: Part Time/Non-Supervisor/Non-Exempt
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
· Greet/meet potential members, providing a great customer experience. · Handle front desk related tasks:o Answering phone calls in a polite and friendly manner to assist with questions or concerns.o Taking info calls and tourso Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.· Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.· Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
· Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.· Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.· Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.· Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.· Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
· Honesty and good work ethic· Strong customer service skills· Basic computer proficiency
Physical Demands
· Standing and walking at least 75% of the shift· Talking in person or on the phone at least 75% of the shift· Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
· Dollars for Scholars Program· Employee Appreciation Program· Free Membership for self and one family member or friend· Team Member Support Team- Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
Originally started in 2009, we are a Planet Fitness franchisee group that operates 129 clubs throughout North Dakota, South Dakota, Minnesota, Iowa, Illinois, Nebraska, Colorado, Wisconsin, Louisiana and California.
Founded
2009
Company size
1,001-5,000 employees
Industry
Wellness and Fitness Services
Org type
Privately Held
Headquarters
Fargo, ND
Originally started in 2009, we are a Planet Fitness franchisee group that operates 129 clubs throughout North Dakota, South Dakota, Minnesota, Iowa, Illinois, Nebraska, Colorado, Wisconsin, Louisiana and California.
Founded
2009
Company size
1,001-5,000 employees
Industry
Wellness and Fitness Services
Org type
Privately Held
Headquarters
Fargo, ND
