Customer Service Representative II
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Ninja Partners LLC
TX
Summary
The Customer Service Representative II handles incoming customer inquiries via phone, email, or chat to resolve issues professionally. They are also responsible for documenting interactions in the CRM and meeting performance KPIs.
Job Description
Work Setup: Remote/WAH
Equipment: (BYOD) Bring-Your-Own-Device
Salary: $16/hr
The Customer Service Representative II is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.
What does a day in the life of a Customer Service Representative II look like?
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Respond promptly and professionally to customer inquiries via phone, email, or chat
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Provide accurate information about products and services to customers
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Resolve customer issues in a timely and efficient manner
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Follow up with customers to ensure that their issues have been resolved to their satisfaction
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Properly and accurately document customer interactions in the organization’s CRM
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Adhere to company policies and procedures
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Meet or exceed performance targets for related KPIs
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Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
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Collaborate with other departments as needed
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Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
What are the required qualifications of a Customer Service Representative II?
- At least 1 year CSR experience in community solar products
- Sales experience (outbound)
If you are interested, you can access your instant interview here: https://alpharun.com/i/AodgENf7W-b5gi76cjHLr
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
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Scaling up businesses is our expertise, allowing for companies to reach a greater impact on the market.
We assist you in the great expansion of your visibility and reach, leading to an enlargement of your success by cleverly gaining you more clients.
We currently have offices in Koh Phangan (Thailand) and Florianópolis (Brazil) giving the advantage of covering all time zones across the globe.
Our services include:
Cold Email Marketing - We verify a database of prospects, set up a cold email marketing campaign, and win leads for your business.
LinkedIn Marketing - We build a database of potential customers, reach out to them via LinkedIn and evaluate interested leads.
Account-Based Marketing - We create a list of highly targeted accounts and communicate through available channels.
Content Creation - To build more trust and stay in the head of prospects we create educational and promotional content to post on Social Media, Blogs or Newsletters.
Social Media Management - We manage your content and distribute it to social media platforms. We analyse the performance of the content and help establish a feedback loop between content creators and sales agents to better the ROI of your social media campaigns.
Customer Support - We qualify and nurture leads to hand over to your sales agents and manage incoming support tickets of existing customers.
Paid Advertising - We create, analyse and optimise your paid advertising campaigns on Google & Facebook. We boost your sales with highly qualified inbound leads.
Sales Agents - Let us manage your entire sales process and build a team of sales agents that are always ready to sell your products and services.
Staff Training - We train your staff to adapt to new standards in marketing, sales and support.
Company size
11-50 employees
Industry
Marketing Services
Org type
Privately Held
Headquarters
Koh Pha Ngan
