Customer Service Representative I

Job Details: Job Location: ALLIANCE - Alliance, OH, Salary Range: Undisclosed, Job Shift: Day, PTC is a leading manufacturer and marketer of welded and cold drawn mechanical steel tubing and tubular shapes, plated bar and tubing, and fabricated parts and precision components.

We at PTC value our employees’ health and wellness. We offer the following:

FREE Healthcare
HSA option
Dental
Vision
Life Insurance
Dependent & Spouse Life Insurance
Long Term Disability
Critical Illness & Accident Coverage
401K plan with company match
Referral Bonus
Employee Assistance Program (EAP)
Annual college scholarship available for children & grandchildren of PTC employees
Tuition Reimbursement eligibility

Job Summary: 

The Customer Service Representative serves as a vital link between our customers, manufacturing plants, and outside sales team. Manages the full lifecycle of steel tube orders—from providing technical pricing and lead times to monitoring production status and resolving complex logistical claims. Fast-paced industrial office, where precision in quoting and a proactive approach to sales support are essential to maintaining our competitive edge in the market.

This is not your typical Customer Service role. Critical thinking, math skills, organizational skills, computer skills, and attention to detail are a must.

Essential Duties and Responsibilities: 

• Provide accurate and timely pricing and basic product support to customers.

• Enter and check sales orders for accuracy.

• Enter and maintain quote records; log wins/losses and capture competitive feedback.

• Assist outside sales with standard quoting activities and documentation needs.

• Deliver routine updates to the sales team regarding orders, inquiries, and follow-up actions.

• Make follow-up calls to obtain information, provide updates, and support sales processes.

• Assist with assembling information for proposals and RFQs.

• Support claim/invoicing issue resolution by gathering documentation and coordinating information.

• Participate in training to build products, system, and industry knowledge.

• Run reports as assigned.

• Attend and support internal meetings as needed.

 
Qualifications:

Minimum Education and/or Experience Requirements: 

• High school diploma or equivalent required, post-secondary preferred.

• A minimum of 1-3 years of experience in sales or customer service required.

• Excellent interpersonal and communication skills, including written.

• Ability to work with all levels of employees, customers, clients, etc.

• Must be detail-oriented and possess the ability to multi-task.

• Ability to creatively and proactively problem-solve.

• Professional and dependable.

• Must be adaptable and able to understand varying customer needs

• Strong proficiency using Microsoft Excel preferred.

• Familiarity with SAP or Oracle a plus but not required.

The incumbent is expected to understand that all employees have a shared responsibility for the quality of products and related services provided to our customers. Duties and responsibilities are to be carried out in accordance with the PTC Quality Management System and its policies, procedures, and work instructions as applicable to the job or function being performed.

Number of Direct Reports:  None                          

Job Titles of Direct Reports:  None

Skills and Abilities: 

Customer Focus & Service Orientation

• Communication (written, verbal, active listening)

• Attention to Detail & Data Accuracy

• Time Management & Organization

Certificates, Licenses, and Registrations: 

None

Work Environment:  

This is a 100% in-office role at our Alliance location, with standard business hours (Monday–Friday).

Fast-paced and dynamic environment that requires quick thinking and efficient problem-solving.

Physical Demands:

Position requires remaining upright and stationary for long periods while utilizing a multi-monitor computer setup.