Customer Service Representative- Hillsborough, NH
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Bar Harbor Bankshares
Hillsborough, NH, US
Summary
The Customer Service Representative acts as the primary point of contact for customers, supporting their daily financial needs and building trusted relationships. Responsibilities include processing transactions, identifying financial needs, and recommending bank products and services to help meet branch goals.
Job Description
As the first point of contact for our customers, the Customer Service Representative is critical to Bar Harbor Bank & Trust’s success. Customer Service Representatives truly make a difference in our customers’ lives by supporting them with their day to day financial needs and building trusted relationships. We know our employees work hard, so we strive to make sure you’re supported, appreciated and rewarded for your contributions. If you thrive in a fast-paced, collaborative and engaging environment, consider our current opening for a Customer Service Representative in our Hillsborough, New Hampshire branch!
In a Customer Service Representative role, you can expect to:
- Assist customers in identifying their financial needs and contribute toward the success of the company by recommending additional products and services.
- Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank.
- Gain an understanding of the banking industry and begin to contribute toward meeting branch goals in a variety of categories, including deposits and loans.
- Build trusting relationships with individuals in the communities we serve.
- Be an active participant in, and advocate for, community growth and prosperity.
- Process transactions for customers in a prompt, efficient, courteous and professional manner.
- Provide exceptional customer service, reach effective resolutions, and follow through with customers for all inquiries.
This role focuses on obtaining general banking knowledge and mastering routine transactions, to include account opening. An interest and experience in customer service and a working knowledge of Windows are essential for this position.
We know companies with a strong culture and higher purpose are better places to work and perform better in the long run. As we continue to grow, we strive to ensure our culture remains alive and well, expressed in our six Brand Behaviors:
- Positivity: be all in. Create a rewarding and exciting place to work.
- Communication: talk straight. Share the right information clearly and quickly to build great relationships.
- Teamwork: actively share. Build great teams to make positive things happen.
- Initiative: embrace change. Value innovation and fresh thinking to continually improve our customer experience and team development.
- Professionalism: show respect. Treat others with care and respect, because maintaining a professional manner promotes real trust.
- Quality: build the best. Ensure the highest quality standards are adhered to in everything we do.
Bar Harbor Bank & Trust offers: competitive pay, referral incentives, an employee stock purchase plan, medical/dental/vision/life insurance plans, paid holidays, 401(k) plan, paid time off, a wellness program, continuing education benefits, and more!
Founded in 1887, Bar Harbor Bank & Trust is a true community bank offering a full-range of financial services for individuals, families, businesses, and non-profit organizations. We operate more than 60 locations across Maine, New Hampshire, and Vermont. We pride ourselves in recognizing, appreciating, and supporting unique people and culture in the places we call home.
As a company, we value community service, both to raise funds for worthy causes and to foster a spirit of teamwork and a special sense of place in our communities. Our employees volunteer hundreds of hours as members of local non-profit boards, as coaches of youth teams, and as participants in community events. We are immensely proud of their accomplishments and salute them for all they do.
Bar Harbor Bankshares (NYSE American: BHB) is the parent company of Bar Harbor Bank & Trust. Bar Harbor Bank & Trust also operates the wholly owned subsidiary of Bar Harbor Wealth Management, offering clients trust and wealth management services. Bar Harbor Financial Services (a branch of Osaic Institutions, Inc.) provides services as an independent third party broker.
Our career opportunities can be found at www.barharbor.bank/careers.
Our Mission Statement
Bar Harbor Bankshares, an independent community banking organization, encourages and supports the personal and professional development of its employees, dedicates itself to consistent service of the highest level for all customers, and recognizes its responsibility to be an active participant in, and advocate for, community growth and prosperity.
Member FDIC
Founded
1887
Company size
501-1,000 employees
Industry
Banking
Org type
Public Company
Headquarters
Bar Harbor, Maine
Founded in 1887, Bar Harbor Bank & Trust is a true community bank offering a full-range of financial services for individuals, families, businesses, and non-profit organizations. We operate more than 60 locations across Maine, New Hampshire, and Vermont. We pride ourselves in recognizing, appreciating, and supporting unique people and culture in the places we call home.
As a company, we value community service, both to raise funds for worthy causes and to foster a spirit of teamwork and a special sense of place in our communities. Our employees volunteer hundreds of hours as members of local non-profit boards, as coaches of youth teams, and as participants in community events. We are immensely proud of their accomplishments and salute them for all they do.
Bar Harbor Bankshares (NYSE American: BHB) is the parent company of Bar Harbor Bank & Trust. Bar Harbor Bank & Trust also operates the wholly owned subsidiary of Bar Harbor Wealth Management, offering clients trust and wealth management services. Bar Harbor Financial Services (a branch of Osaic Institutions, Inc.) provides services as an independent third party broker.
Our career opportunities can be found at www.barharbor.bank/careers.
Our Mission Statement
Bar Harbor Bankshares, an independent community banking organization, encourages and supports the personal and professional development of its employees, dedicates itself to consistent service of the highest level for all customers, and recognizes its responsibility to be an active participant in, and advocate for, community growth and prosperity.
Member FDIC
Founded
1887
Company size
501-1,000 employees
Industry
Banking
Org type
Public Company
Headquarters
Bar Harbor, Maine
