Customer Service Representative

Job DetailsJob Location: Dallas - Arlington, TX 76011Mr. Greens Produce is hiring a highly motivated Customer Service Representative!

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Mr. Greens has proudly grown into one of the largest privately-owned produce distributors in Florida. With deliveries 365-days a year, 7-days a week and multiple runs per day, Mr. Greens has set the gold standard for service. Mr. Greens serves a large variety of clients, including restaurants, hotels, country clubs, caterers, grocery stores and retail outlets.

Summary:

Mr. Greens is looking for a highly motivated and dedicated Customer Service Rep. In this position, you will play a vital role in the Customer Service function of the company. The position is responsible for resolving escalated customer issues, working with clients and vendors to resolve concerns. Respond to any claims submitted by customers. Analyzing any errors committed and provide feedback for improving procedures.

Accountabilities:

Responsible for working directly with customers, sales and production to ensure job is completed correctly.
Answer inbound calls from customers placing orders, inquiring about inventory, their orders placed, delivery times, etc.
Ensuring excellent relationships between production, vendors, sales and customers requiring strong organizational work habits, good judgment, excellent communication skills, and follow-through on time-sensitive activities.
Provides timely resolution of customer complaints, concerns, and inquiries
Builds effective relationships and trust with customers and potential customers by listening to their needs
Responds professionally to all customer requests
Personally, act as the representative on behalf of the company in all activities. Including reviewing proofs with a customer and notifying the customer of alteration charges.
Serves both Sales Reps and Customers as primary contact and source of information.
Services the customer by solving problems, gathering and transmitting information as needed and demanding the highest quality product.

QualificationsRequirements:

1-2 years working in a customer focused environment
High school education or equivalent
Must have call center experience with high volume calling
Demonstrate excellent communication skills (written, verbal, and listening)
Ability to multi-task and perform well in a face paced environment (i.e. talk on the phone while navigating on the computer and taking notes)
Operate with ownership, be a self-starter, and have a strong attention to detail
Proficiency with Microsoft Outlook
Critical thinking skills
Ability to adapt to change in accordance with the business needs of the company
Flexibility to shift schedule and work overtime as needed by the business unit
Must bring proven ability to maintain confidentiality and secure sensitive information
Bilingual Preferred in English and Spanish
Effective time management and organizational skills
Ability to work independently and manage multiple tasks
Availability to work night, weekends and holidays 

Physical Demands/ Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position works in an office environment with low to moderate noise levels.
Individual sits for long periods of time while operating a keyboard and communicating via telephone.
May involve standing/walking as needed primarily on a level surface throughout the day.
May include lifting things up to 15 pounds, on occasion.