CUSTOMER SERVICE REPRESENTATIVE

Job DetailsJob Location: GLOBAL HQ - BELLEVUE, WA 98008Salary Range: $21.00 - $23.00 HourlyJob Shift: DayWho We Are

Elevate Outdoor Collective is an alliance of iconic outdoor and winter sports brands with a specialized focus on skiing, snowboarding and snowshoeing. With each unique brand maintaining its own individual points of view and driving independent innovation, the Collective is fueled with the strength of world-class development facilities and engineers, global distribution channels and committed outdoor lifestyle enthusiasts and experts. Our brands include K2 Skis, K2 Snowboards, Marker, Dalbello, Völkl, RIDE Snowboards, LINE Skis, Backcountry Access, Atlas Snowshoe Co., Tubbs Snowshoes, and K2 Skates.

With an international portfolio of world-renowned brands recognized as trailblazers in innovation, performance and, most importantly, fun times by active lifestyle enthusiasts across the globe, Elevate Outdoor Collective will continue its mission to progress the culture of each and every outdoor endeavor it represents. As “One Team” backed by world-class development facilities and product engineers, incredibly talented athletes and ambassadors and a top-notch crew of employees who live and breathe the outdoor active lifestyle, Elevate Outdoor Collective is eager to take things to the next level.

Position Overview

The customer service rep (seasonal) serves as a sales and service representative for our online retail stores for all Elevate Outdoor Collective brands.  This role will work with customers directly via phone, email to help them with product, order, return and warranty claim questions.  The role helps support the increased volume of contacts we receive over the active, winter season.   

Responsibilities

Supports all Elevate OC Brands
Answer customer phone calls in a timely manner
Respond to all online order, return and product questions sent via email or form through our Front application
Understand our product lines in order to assist customers with technical and non-technical questions in support of finding the right product for their needs
Understand and follow standard operating procedures for order, online return and Warranty claim management
Process requests for Return Authorizations, and issue RAs in compliance with Elevate return window and policies
Assist customers with delivery issues, misships and pricing errors
Provide excellent customer service to consumers through strong verbal and written communication skills.
Maintain product knowledge through clinics, company events and industry publications
Communicate regularly with supervisor regarding workload and issues as they arise.

Minimum Qualifications

High school diploma / GED.  
Genuine interest and understanding of the Elevate OC collection of products and sports we serve
Ability to function well in fast-paced environment and meet multiple deadlines
Ability to work well in a team environment and cross functionally
Comfortable working independently and staying on task without supervision
Two years of customer relations experience.
Experience with Microsoft office; Word, Excel, Outlook.
Excellent verbal and written communication skills
Solid time management and project management skills
Overtime and/or an adjusted schedule may be required in peak season

Preferred Qualifications

Experience with one or more of the Elevate OC brand collection and/or sporting goods products
2-3 years’ experience with outdoor retail sporting goods
Previous Customer Service Experience

Physical Requirements

•           Ability to see, speak and hear

•           Ability to sit in front of computer for long periods of time

•           Ability to enter data for long periods of time

K2-MDV Sports is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. View the EEO is the Law poster here http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Qualifications