Customer Service Representative

Job DetailsJob Location: PORTLAND, OR 97229Please join our fast paced, supportive Customer Service Team!  Cornel's is a locally owned and operated home services company.  

Responsibilities

Respond to incoming calls, emails, and text messages in a high-volume environment
Serve as the primary point of contact for customers and the general public
Book, confirm, and follow up on scheduled appointments and service requests
Maintain strong, healthy relationships with customers and clearly communicate the benefits of working with Cornel’s
Accurately enter customer information and maintain detailed records in the system
Assist with outbound calling to support appointment and scheduling needs
Meet all department performance standards, including call availability, call quality, and productivity benchmarks
Support dispatch operations as needed

Cross-department communication to ensure high-level customer experience from start to finish

Compensation:  $19-$25/hr

Schedule:  Monday-Friday, standard 9-5 PST 

Ability to be partially remote after training period, and also adding in some Saturday shifts may be required.
QualificationsQualifications

1–3 years of customer service or office experience (trades industry preferred)
ServiceTitan experience required
Dispatching experience preferred but not required
Strong communication and phone skills
Comfortable handling high call volumes

Who You Are

Punctual and ready to greet customers at the start of each shift
Thrive in a fast-paced environment
Highly organized with strong attention to detail
Skilled multitasker and problem solver
Dependable and team-oriented
Career-minded and eager for professional growth
High school diploma or GED equivalent