$20–23/hr
105d ago
Customer Service Representative/ Data Entry
Boost your chances before you apply.
KRO Industries LLC
NY
Summary
The role involves communicating with customers to identify needs, process requests, and resolve complaints. Additionally, the representative will handle data entry for orders and quotes and send acknowledgments via email.
Job Description
Job SummaryWe are seeking a Customer Service Representative/ DATA Entry to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive and respond to inbound calls and emails
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Data entry for orders and quotes. Emailing quote or order acknowledgment
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well with others under pressure
