Customer Service Representative
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Yessio LLC
Sandy, UT, US
Summary
The role involves handling customer inquiries via telephone and email while verifying account, banking, and employment information. You will be responsible for educating customers, building rapport, and processing payments to ensure high customer satisfaction.
Job Description
ABOUT YESSIO
With offices in Sandy UT, you have the ability to be remote! We can hire remotely throughout the state of Utah, including Price, Logan, Cedar City, St. George, Provo, and Salt Lake City. Yessio, LLC is a family owned business established in 2011. Our clients rely on us to provide excellent service. Yessio is a leading provider of customer sales and professional services. We are committed to bring operational and service excellence to every contact with our customers.
Position Overview
This position handles the customer service inquiries and verifying of account information via telephone or email correspondence. Increasing and maintaining high customer satisfaction key in this role. You will also be verifying bank account and employment information so accuracy and attention to detail are attributes we are looking for.
At Yessio you'll experience:
- Paid training
- Personal recognition for a job well done
- Performance based incentives
- Monthly bonuses
- Family owned business that treats employees like family
- Company barbeques
- Monthly team motivation contests
- Spacious work area and desks
- Weekly coaching sessions
- Employee referral bonus program
- A stable employer
- Office located across from 7800 S. Trax station
- Medical insurance
- Dental plans
- Company paid holidays
- Paid time off (PTO) which is earned starting on your 1st day
Job Responsibilities
- Perform inbound and outbound calls
- Educate and build rapport with customers
- Consult with customers to answer customer inquiries
- Help setup customer accounts and verify banking and employment information
- Process customer payments
- Excellent service while achieving quality results
Required Knowledge, Skills and/or Abilities
- High School Diploma or GED
- Fluent in English
- Good communication skills
- Cheerful attitude
- Ability to learn new skills
- Generally computer savvy
- Self-motivated to improve skills and add value
- Good attendance and punctuality
- Basic mathematical skills
Schedule and Hours
- Flexible work schedules.
- Call Center Hours: Monday Friday from 7:00 am 6:00 pm and rotating every other Saturday 8:00 am 2:00 pm.
- Hiring full-time and part-time positions
Yessio LLC: We operate a contact center in Salt Lake City, UT that provides first party business solutions for companies across the USA. We utilize our operations leadership expertise to help optimize a client’s workflow, and tailor outsourced operations for sales, service, and collection needs. Our leadership team has expertise with sales, operations, and collections in a variety of industries.
We provide operational efficiencies through consulting solutions and tie those solutions into resource allocation to assist with a client’s sales, operations and service needs. We’ve developed a best in class hiring and on-boarding processes, that allows us to develop a specialized team for each client quickly. Unlike other large contact centers, we keep a specific team focused on one client, and don’t blend their work. We ensure that they learn the in’s and out’s and focus on representing the client’s brand with exceptional service. Ultimately leading to a successful return on investment for our clients, and a happy Yessio workforce.
Founded
2009
Company size
51-200 employees
Industry
Outsourcing and Offshoring Consulting
Org type
Privately Held
Headquarters
Sandy, Utah
Yessio LLC: We operate a contact center in Salt Lake City, UT that provides first party business solutions for companies across the USA. We utilize our operations leadership expertise to help optimize a client’s workflow, and tailor outsourced operations for sales, service, and collection needs. Our leadership team has expertise with sales, operations, and collections in a variety of industries.
We provide operational efficiencies through consulting solutions and tie those solutions into resource allocation to assist with a client’s sales, operations and service needs. We’ve developed a best in class hiring and on-boarding processes, that allows us to develop a specialized team for each client quickly. Unlike other large contact centers, we keep a specific team focused on one client, and don’t blend their work. We ensure that they learn the in’s and out’s and focus on representing the client’s brand with exceptional service. Ultimately leading to a successful return on investment for our clients, and a happy Yessio workforce.
Founded
2009
Company size
51-200 employees
Industry
Outsourcing and Offshoring Consulting
Org type
Privately Held
Headquarters
Sandy, Utah
