Customer Service Representative – Cashier

Description

This position interacts with customers on a daily basis practicing exemplary customer service defined as greeting the customers with a smile and satisfying any of their needs.  This position will be required to be either a Cashier in the Cage or on the Floor. Must handle all cage transactions, floor transactions and promotional in a proper and efficient manner following prescribed policies and procedures of the Casino. Must handle cash in a proper and efficient manner following prescribed policies and procedures of the Casino. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be changed added to or deleted at the sole discretion of management:

o Duties and Responsibilities

o Conduct self always in a manner that reflects and encourages others to do the same.

o Must be well groomed, friendly and helpful while maintaining a professional appearance, manner and attitude.

o Circulate and walk up and down aisles in machine areas and attend to each guest's needs.

o Must be able to be on feet for eight hours and successfully perform the essential functions of the position.

o Assist Casino staff in keeping areas clean around machines and gaming tables.

o Ability to communicate effectively with any customer and casino employees at all levels.

o Provide the service of serving drinks, taking food orders, cashing machine vouchers, making change to Casino customer’s when working on the gaming floor.

o Enroll new customers in the Casino Players Club.

o Keep all workstations clean and stocked at all times; Cage and Drink station included.

o Must have basic knowledge of all games and machines within the Casino.

o Must radio a technician as needed due to customer needs or machine needs. (Paper fills, Jams, Malfunctions or Jackpots) 

o Take coupons and/or digital offers and record information into the computer program or on applicable logs.

o Answer and transfer phones in a professional and courteous manner.

o Cash Handling

o Keep and document accurate records of all the transactions handled.

o Responsible for maintaining and balancing a cash bank.

o Complete the required paperwork to reflect the variance/outcome of handled transactions.

o Verifies opening and closing of banks with other cashiers on duty.

o Issuing and receiving documents with appropriate signatures required for effective segregation of functions in the cage.

o Fills department banks according to Casino standards.

o Ensure that customers sign all required documentation (ie: slot jackpots) must be verified and signed by required management.

o Responsible for understanding and following Title 31 standards.

o Must be self-motivated and able to work independently without direct supervision.

o Responsible for complete understanding of all Cash Operations processes including but not limited to all applicable Casino policy and procedures and Casino System of Internal Controls.

o Other duties as assigned by management.

o Customer Service & Marketing

o You are responsible for providing our customers with prompt, friendly and Superior Customer Service. 

o To provide our guests an entertaining gaming experience and enriching work environment for our team. 

o Able to assist with the implementation of promotions and advertising to increase business. 

o Interacts with guests to increase their awareness and utilization of the Points Club Card.

Assist the Marketing Department with informing the guests on promotional events 

Requirements

To perform the job successfully, an individual should demonstrate the following competencies:

Attendance/Punctuality – Is consistently at work and on time.

Communication – Must have exceptional people skills. Able to communicate effectively with any customer and employees at all levels.

Ethics – Treat people with respect; inspire the trust of others; work with integrity and ethically; uphold organizational values.

Motivation - Must be self-motivating and able to motivate employees at all levels to achieve the company’s long and short term goals.

Organizational Support - Follows policies and procedures.

Quality - Demonstrates accuracy and thoroughness.

Safety and Security - Observes safety and security procedures; Uses equipment and materials properly.

Teamwork – Contribute to building a positive team spirit; Support everyone’s effort to succeed.

Oral Communications-Listen and get clarification; Respond well to questions.

SUPERVISORY RESPONSIBILITIES 

This job requires no supervisory responsibilities.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and meet the requirements listed below that represent knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE 

High School Diploma or General Education Degree (GED); or one (1) to three (3) months related experience and/or training; or equivalent combination of education and experience. 

LANGUAGE SKILLS 

Must have the ability to read and comprehend simple instructions, short correspondence, and memos. This includes the ability to communicate effectively in one-on-one and small group situations to customers and other employees of the organization.

MATH SKILLS 

Ability to work with mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to calculate figures and amounts such as discounts, tips, and return on cash transactions.

REASONING ABILITY 

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS  

No computer skills are necessary for this position.  

CERTIFICATES, LICENSES, & REGISTRATIONS 

Must qualify for and maintain an Elk Valley Rancheria Gaming license. 

The following trainings will be offered post-employment and are required within the training schedule timeframe: Title 31, RBS Training, ServSafe, sexual harassment prevention, safety orientation hazard communication, bloodborne pathogens, cyber security and office ergonomics. 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to see and hear, or use prosthetics that will enable these senses to function adequately to assure that the requirements of this position can be fully met.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. 

Must be able to work under stressful situations. Drug and Alcohol free workplace.

Must be able to work in a smoke filled environment.