Customer Service Representative -Best Friends Pet Hotel
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BEST FRIENDS PET CARE INC
FL
Summary
The Customer Service Representative manages lobby operations, including check-ins, check-outs, and guest tours while providing excellent service to pets and owners. They are also responsible for maintaining facility cleanliness, handling phone inquiries, and performing administrative tasks like data entry and scheduling.
Job Description
Job DetailsLevel: EntryJob Location: LAKE BUENA VISTA, FL 32830Position Type: Part TimeEducation Level: High SchoolSalary Range: $15.00 - $16.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Customer ServiceOur Customer Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.
We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.
If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!
We offer:
· Health, dental, vision, life insurance, STD/LTD, 401K with company matching
· ESOP - Employee Stock Ownership Plan (100% company paid)
· Paid vacation
· Pet supply and service discounts and more!
Responsibilities:
• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general
questions
• Answering and handling calls in a professional manner
• Maintaining cleanliness
• Maintaining cleanliness
• Scheduling
• File maintenance
• Data entry
QualificationsSkills Required
Possess a love of animals
Displays a professional manner at all times
Ability to work evenings, weekends & holidays
Lift/carry 40 pounds or more
Able to stand/walk for eight hours a day
Able to work in a fast-paced environment
Able to work on a computer system
Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.
Essential Job Functions
Welcomes both human and pet guests
Can correctly identify animal body language/behavior
Follows safe handling procedures
Checking in and out of pet guests while providing excellent customer service
Escorts pets to and from their rooms
Takes reservations over the phone
Can work both individually and as a team player while performing duties
Contributes in maintaining the cleanliness of the facility
Communication with management and other team members
Required Education
High School Graduate or Equivalent
At least 1 year of professional animal experience
Best Friends Pet Care is one of the nation's largest employee-owned pet care organizations, bringing together a network of trusted local brands under one shared commitment to exceptional pet care.
Powered by Best Friends, each of our brands maintains its unique identity and connection to the communities it serves while benefiting from the strength, resources, and expertise of a national organization.
Across more than 80 locations, we provide boarding, daycare, grooming, training, and specialty pet care services designed to create safe, enriching experiences for every pet and peace of mind for every pet parent.
As an employee-owned company, we're passionate about delivering consistent, high-quality care through people who treat every pet like family because we know trust is earned one visit, one wag, and one relationship at a time.
𝗟𝗼𝘃𝗲𝗱 𝗟𝗼𝗰𝗮𝗹𝗹𝘆. 𝗧𝗿𝘂𝘀𝘁𝗲𝗱 𝗡𝗮𝘁𝗶𝗼𝗻𝘄𝗶𝗱𝗲. 𝗣𝗼𝘄𝗲𝗿𝗲𝗱 𝗯𝘆 𝗕𝗲𝘀𝘁 𝗙𝗿𝗶𝗲𝗻𝗱𝘀.
Founded
1995
Company size
1,001-5,000 employees
Industry
Pet Services
Org type
Privately Held
Headquarters
Irving, TX
Best Friends Pet Care is one of the nation's largest employee-owned pet care organizations, bringing together a network of trusted local brands under one shared commitment to exceptional pet care.
Powered by Best Friends, each of our brands maintains its unique identity and connection to the communities it serves while benefiting from the strength, resources, and expertise of a national organization.
Across more than 80 locations, we provide boarding, daycare, grooming, training, and specialty pet care services designed to create safe, enriching experiences for every pet and peace of mind for every pet parent.
As an employee-owned company, we're passionate about delivering consistent, high-quality care through people who treat every pet like family because we know trust is earned one visit, one wag, and one relationship at a time.
𝗟𝗼𝘃𝗲𝗱 𝗟𝗼𝗰𝗮𝗹𝗹𝘆. 𝗧𝗿𝘂𝘀𝘁𝗲𝗱 𝗡𝗮𝘁𝗶𝗼𝗻𝘄𝗶𝗱𝗲. 𝗣𝗼𝘄𝗲𝗿𝗲𝗱 𝗯𝘆 𝗕𝗲𝘀𝘁 𝗙𝗿𝗶𝗲𝗻𝗱𝘀.
Founded
1995
Company size
1,001-5,000 employees
Industry
Pet Services
Org type
Privately Held
Headquarters
Irving, TX
