Customer Service Representative
Boost your chances before you apply.
Federal Recovery Service, Inc.
UT
Summary
Handle inbound and outbound calls in a fast-paced call center environment to assist gym members with inquiries. Manage account updates, including membership changes, billing information, and documentation within the company software.
Job Description
Description
About Us:
Paramount Acceptance is a leading software and billing services provider for gyms across the country. With new features being developed, Paramount continues to expand its presence in the health and fitness industry. Working at Paramount Acceptance, you will experience motivating bonuses, rapid growth opportunities, and a great work environment. Work-from-home and in-office options are currently available.
Location: Salt Lake City, UT
Customer Service Representative Responsibilities:
- Take inbound and outbound calls in fast paced call center from members of our clients’ gyms
- Respond to customer questions in accurate and timely manner following established policies
- Explain options regarding upgrading, downgrading, or canceling memberships
- Update billing and personal information per customer request
- Document customer interaction with our in-house software
Requirements
Customer Service Representative Qualifications:
- Must commit to set schedule with minimum of 20 hours per week (Monday through Friday)
- Positive attitude and excellent communication skills
- Team player with willingness to learn and grow
- Basic computer and typing skills
- 1+ year experience in call center customer service environment (preferred)
- Willing to work 10:30 am - 7pm Mountain time
- start date of 10/12/2026
Customer Service Representative Benefits and Perks:
- $12 per hour base pay plus bonuses (averages to be ($17-21 per hour)
- Health insurance (including medical, dental, life, and vision)
- 401(k) with company match
- Paid holidays
- Paid vacation
- Free VASA Fitness gym membership – includes total access to weights, cardio, basketball, swimming pool, tanning, and more at any location!
- work-from-home opportunities
From front desk to back office and for over 50 years, Paramount Acceptance is a leading provider of software and billing solutions to the health and fitness industry. Providing the latest technology and efficient billing services, Paramount's club management software (Pulse) offers a robust and flexible platform giving you the power you need to manage all aspects of your business. Efficient billing services improve the accuracy of Paramount's clients and increase the money they see flowing into their business.
Pulse is one streamlined, comprehensive software suite; the only piece of software you will ever need because it manages everything from your back office, to your sales office, to your member’s every health and fitness need.
Pulse not only manages your front desk and point of sale, but also handles writing new memberships, scheduling your amenities, managing your leads, controls your tanning, coordinates online sales, handles all aspects of your personal training program, manages your playroom, handles corporate membership sales, offers full Human Resources and employee management tools, tracks your club’s maintenance and equipment issues, generates any kind of report you can think of, and so much more. Since all these tools are featured within one software suite, they all work in harmony so everyone on your staff always has complete, updated member info.
With Pulse and Paramount Acceptance, you can manage your club, your whole club.
Company size
51-200 employees
Industry
Information Technology & Services
Org type
Privately Held
Headquarters
Salt Lake City, Utah
From front desk to back office and for over 50 years, Paramount Acceptance is a leading provider of software and billing solutions to the health and fitness industry. Providing the latest technology and efficient billing services, Paramount's club management software (Pulse) offers a robust and flexible platform giving you the power you need to manage all aspects of your business. Efficient billing services improve the accuracy of Paramount's clients and increase the money they see flowing into their business.
Pulse is one streamlined, comprehensive software suite; the only piece of software you will ever need because it manages everything from your back office, to your sales office, to your member’s every health and fitness need.
Pulse not only manages your front desk and point of sale, but also handles writing new memberships, scheduling your amenities, managing your leads, controls your tanning, coordinates online sales, handles all aspects of your personal training program, manages your playroom, handles corporate membership sales, offers full Human Resources and employee management tools, tracks your club’s maintenance and equipment issues, generates any kind of report you can think of, and so much more. Since all these tools are featured within one software suite, they all work in harmony so everyone on your staff always has complete, updated member info.
With Pulse and Paramount Acceptance, you can manage your club, your whole club.
Company size
51-200 employees
Industry
Information Technology & Services
Org type
Privately Held
Headquarters
Salt Lake City, Utah
