Customer Service Representative - AL (56507)
Boost your chances before you apply.
Clearwater Solutions, LLC.
Greenville, AL, US
Summary
The representative will handle customer inquiries, complaints, and transactions via phone, email, and in-person. They are responsible for processing service requests, payments, and maintaining detailed records of customer interactions.
Job Description
Job DetailsJob Location: Butler County - Greenville, AL 36037Salary Range: $17.85 - $23.11CWS is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.
Job Summary
The Customer Service Representative will be responsible for providing exceptional service to our clients & customers and ensuring their satisfaction with our water and wastewater services.
Responsibilities
Respond promptly to all customer inquiries and complaints via phone, email, or in-person
Provide accurate information about our services and processes to customers
Maintain a positive and professional demeanor at all times, even in challenging situations
Process service requests, receiving payments, billing inquiries, and other customer-related transactions
Collaborate with other team members to ensure timely and efficient completion of customer requests
Maintain detailed records of customer interactions and transactions
Continuously seek opportunities to improve customer service processes and procedures
Stay up-to-date with new technologies and advancements in the field of customer service
https://clearwatersolutions.com/careers/apply/
QualificationsJob Qualifications
High school diploma or equivalent
Minimum of 2 years of experience in a customer service role
Excellent communication and interpersonal skills
Strong problem-solving and analytical skills
Ability to remain calm and professional in stressful situations
Proficiency in using Microsoft Office Suite and other relevant software
Good organizational and time management skills
Ability to work independently and as part of a team
CWS partners with municipalities, county commissions, and other local public and private entities to provide quality operations, management, and maintenance services for water and wastewater systems, public works, streets and roads, and natural gas departments throughout the United States.
Founded
2007
Company size
501-1,000 employees
Industry
Utilities
Org type
Privately Held
Headquarters
Auburn, Alabama
CWS partners with municipalities, county commissions, and other local public and private entities to provide quality operations, management, and maintenance services for water and wastewater systems, public works, streets and roads, and natural gas departments throughout the United States.
Founded
2007
Company size
501-1,000 employees
Industry
Utilities
Org type
Privately Held
Headquarters
Auburn, Alabama
