Customer Service Representative - Agriculture

Job Details: Level: Experienced, Job Location: SPR Packaging Rockwall - Rockwall, TX, Education Level: 4 Year Degree, Salary Range: Undisclosed, Job Shift: Day, Job Category: Customer Service,  

SPR Packaging is a leading company in the flexible packaging market.  We are growing and expanding our team, looking for dedication, and commitment. 

Position Description:

Responsible for acting as a liaison between our Sales Representatives and our manufacturing plant in Spain.  Assists with order processing, order status, complaints, errors, account questions, billing, cancelations, delivery, and other queries. 

Primary point of contact is with U.S. sales representatives.
Primary point of contact in Spain is with plant coordinator.
Sales order processing, including coordination of item specifications, production timing, delivery, and shipments.
Coordination of resolution of any quality questions or issues
Reporting and analysis, provide information as required in support of customer. 
Coordinate with the internal departments to find solutions and resolve matters. 
Resolve customer complaints via phone, email, or mail.
Assist with placement of orders, credits, returns and pickup.
Document detailed customer information and other pertinent information 
Place or cancel orders and coordinate the import process.
Utilize SPR systems to communicate order status and shipping information.
Work closely with senior customer service personnel to ensure proper customer service is being delivered.
Ensure complete customer satisfaction is provided to the best of your ability.
Assist in compiling information and reports at the direction of the VP Executive.
Perform purchasing duties as required. 

 Qualifications:  

Bachelor's degree in business or a related field

Experience working in a manufacturing industry is preferred.

Import and Export experience is a plus.

2 years of customer service experience is required.

Bilingual in English and Spanish is a plus.

Must be a positive and energetic individual that has the ability to work well with all levels of an organization. 

Must be willing to work the necessary hours to get the job done.

Excellent organizational skills and attention to detail.

Excellent communication skills - both written and oral.

Ability to work effectively in a fast paced, and dynamic environment.

Microsoft Office applications - MS Excel and MS Word

Knowledge/use of ERP systems