Customer Service Representative
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Crunch Fitness - JFF North America
College Park, MD, US
Summary
The CSR is responsible for greeting members, handling phone calls, and managing membership updates and payments. They also ensure the club remains clean and retail items are fully stocked.
Job Description
Benefits:
- Free gym membership
- Free uniforms
- Training & development
- 401(k)
- Employee discounts
Join one of the fastest-growing fitness brands in the United States—Crunch Fitness!
At Crunch, we’re more than a gym—we’re a community built on energy, inclusivity, and results. We offer real opportunities for career growth, hands-on leadership training, and strong earning potential in a fast-paced, rewarding industry.
Our culture is rooted in diversity, acceptance, empowerment, and fun. We’re looking for passionate, charismatic individuals who bring positivity, motivation, and a commitment to helping others succeed. If you thrive in a dynamic environment and love connecting with people, we’d love to have you on our team.
Job Description:
The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service. This is a part-time, hourly non-exempt position.
Responsibilities:
- Greet and check in all members, guests, and prospective members.
- Answer phone calls in a polite and professional manner.
- Inform prospective members about our membership options and current promotions.
- Facilitate necessary updates to members’ accounts.
- Ensure all retail items are fully stocked.
- Operate the POS system and accept payments.
- Assist in maintaining the neatness and cleanliness of the club.
- Other duties as assigned.
Above description may be subject to change or alteration at any time.
Qualifications and Skills
- High school diploma or equivalent
- Customer service - 1 year (preferred)
- CPR/AED certification (required)
- Proficient reading and writing skills
- Basic computer proficiency
- Professional attitude
- Upbeat and positive personality
- Efficient and effective communication skills
- Ability to multi-task and excel in a busy environment
Physical Requirements
- Must be able to adjust and operate all club equipment.
- Ability to lift 50 lbs. and engage in physical activity, including lifting weights, squatting, bending, reaching, spotting, and prolonged standing/walking.
Hourly rate is subject to change by state.
Crunch is a health club chain that leads the industry in fusing fitness and entertainment. Since opening our doors in 1989, our mission has been to make working out a good time. Today, we are renowned for creating one-of-a-kind group fitness classes and unique programming for our wildly diverse members. With this much going on, Crunch is more than a gym. It's a fitness community for all types of people, with all types of goals, exercising all different ways; working it out at the same place together.
Founded
1989
Company size
1,001-5,000 employees
Industry
Wellness and Fitness Services
Org type
Privately Held
Headquarters
New York, NY
Crunch is a health club chain that leads the industry in fusing fitness and entertainment. Since opening our doors in 1989, our mission has been to make working out a good time. Today, we are renowned for creating one-of-a-kind group fitness classes and unique programming for our wildly diverse members. With this much going on, Crunch is more than a gym. It's a fitness community for all types of people, with all types of goals, exercising all different ways; working it out at the same place together.
Founded
1989
Company size
1,001-5,000 employees
Industry
Wellness and Fitness Services
Org type
Privately Held
Headquarters
New York, NY
