Customer Service Representative
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Chelsea State Bank
Chelsea, MI, US
Summary
The representative provides comprehensive customer service, including processing financial transactions and opening various types of accounts. They are also responsible for identifying referral opportunities and cross-selling the institution's products and services.
Job Description
Description
Provides a complete range of customer services at the financial institution, including opening both business and consumer accounts. Provides a variety of customer transactions in accordance with financial institution policies and procedures. Additionally recognizes referral opportunities to the NDIP department and the ability to cross sell the institutions products and services.
Requirements
- Receives checks and cash for deposit to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records.
- Cashes checks and processes withdrawals. Receives mortgage, consumer and other loan payments.
- Counts coin and currency.
- Balances drawer at end of day.
- Aid in questions or concerns regarding ATM transactions.
- Opens new accounts (i.e. Checking, Savings, Time Deposits, IRA’s)
- Redeems Savings Bonds and matured Time Certificates
- Issues Cashier's checks
- Prepares account paperwork, including signature cards, check orders, wire transfers etc.
- Assists customers with questions and concerns.
- Aids in the cross selling of financial institution services.
- Attends training as required.
- Attendance is an essential function
- Other duties as assigned
At Chelsea State Bank, we understand you have many banking choices. Our customers choose us for a few simple reasons.
We value Your Money. The staff at CSB truly appreciates that you trust us with what you work so hard to achieve. We treat every customer – and their every dollar – with the integrity that is deserved.
We support Your Community. Our schools, our hospital, our basic need organizations, our arts community, our awareness groups: they feed our community with hope for a better tomorrow. And CSB supports them every step of the way.
We are Your Bank. We fully realize that without you, there is no bank. So, we’re here to serve you with a customer-first and a customer-only mentality that we know you will find is a welcomed retreat to what you might be used to at larger, out-of-state institutions.
So Keep it Local. Chelsea State Bank is the keeper of your financial dreams.
Member FDIC
Founded
1897
Company size
51-200 employees
Industry
Banking
Org type
Privately Held
Headquarters
Chelsea, MI
At Chelsea State Bank, we understand you have many banking choices. Our customers choose us for a few simple reasons.
We value Your Money. The staff at CSB truly appreciates that you trust us with what you work so hard to achieve. We treat every customer – and their every dollar – with the integrity that is deserved.
We support Your Community. Our schools, our hospital, our basic need organizations, our arts community, our awareness groups: they feed our community with hope for a better tomorrow. And CSB supports them every step of the way.
We are Your Bank. We fully realize that without you, there is no bank. So, we’re here to serve you with a customer-first and a customer-only mentality that we know you will find is a welcomed retreat to what you might be used to at larger, out-of-state institutions.
So Keep it Local. Chelsea State Bank is the keeper of your financial dreams.
Member FDIC
Founded
1897
Company size
51-200 employees
Industry
Banking
Org type
Privately Held
Headquarters
Chelsea, MI
