Customer Service Representative- Union Pet Hospital

Overview

The phone rings while you're checking in a golden retriever for his annual exam, a client walks in with a question about her cat's medication, and by the time you sit down, you've already helped three families and made someone's stressful morning a little easier. That's a normal shift as a Customer Service Representative at Union Pet Hospital.

About the Practice
Union Pet Hospital has served Union, Kentucky and the surrounding Florence, Hebron, Burlington, and Independence areas since 1997. The hospital is AAHA accredited and the team includes Fear-Free Certified professionals who are committed to creating positive experiences for pets and the people who love them. Our veterinarians and support staff share a genuine commitment to compassionate, high-quality care, building lasting relationships with cleints and their pets, many of whom have trusted Union Pet Hospital with their care for generations.  What You'll Help Make Possible

• A front desk experience that makes clients feel welcomed, heard, and never rushed.
• A lobby that stays calm and organized even when the phones are ringing and the schedule is full.
• Pet parents who leave feeling confident and cared for, whether they're here for a routine wellness visit or facing a difficult medical decision.
• Compassionate support for families during every stage of their pet's life, including those moments when a beloved companion is nearing end of life.
• A veterinary team that can focus on medicine because the front of house is running smoothly.

What We're Looking For

Required:

• No prior experience required, we're happy to train the right person
• Comfortable communicating clearly and warmly with clients, in person and by phone
• Comfortable navigating digital systems and patient charts
• Able to provide compassionate support to clients during both happy and emotionally challenging visits

Preferred:

• Prior customer service or veterinary front-desk experience
• Comfortable multitasking while staying calm and present for clients and their pets
• Tech-savvy and confident navigating digital scheduling and records systems

Schedule

• Full-time and part-time opportunities available
• We are looking for team members who can help support our morning workflow beginning at 8:00 AM
• Day shifts
• Rotating Saturday schedule (hospital hours on Saturdays are 8:00 AM- 12:00 PM)
• No holiday shifts required

Compensation
$18.00-$20.00 per hour, based on experience, skills and qualifications. Perks+Benfits

• Competitive pay based on experience
• Medical, dental, vision, and life insurance
• Free virtual mental health services for your household (ages 13+)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program covering finances, wellness, and everything in between
• Access to Encore Vet Group's library of training, CE, and career development resources
• A 401(k) with up to 5% company match

This reflects our full-time benefits package. Since this role can be full-time or part-time, actual benefits will depend on the number of hours you work.

If you're looking for a place to build real skills, work alongside a supportive team and make a meaningful difference in the lives of pets and the people who love them, Union Pet Hospital would love to hear from you. Some days are busy, some are emotional, and ever day is important. If that sounds like the kind of work you're proud to do, apply today.

Check us out: www.unionpethospital.com

Union Pet Hospital is proud to be partnered by Encore Vet Group – see what that means for you: www.encorevet.com  

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love — caring for animals while advancing your career.

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Pay Range

USD $18.00 - USD $20.00 /Hr.