Customer Service Representative

Job DetailsJob Location: L071 Shelby - Shelby, NC 28152We have both full-time and part-time positions available!

Full - Time: Starting at $12 per hour

Schedule(s) available:

Sunday 10am-5pm, Monday and Tuesday 1pm-9:00pm, and Wednesday 10am-5pm

Part – Time Starting at $11 per hour

Schedule(s) available:

Monday, Wednesday, and Thursday 4:45am-12:00pm

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

Are you looking for a fun and rewarding place to work? National Fitness Partners (NFP) serves more than one million members at 170+ Planet Fitness clubs throughout the eastern U.S. At NFP, we believe in the opportunity to transform lives by supporting our team members, our club members, and our community through our Judgement Free fitness experience.

Customer Service Representative Benefits:

· Growth Opportunities over 90% of our management team started as an entry level team member!

· Competitive pay and scheduled hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

· Shift-differential pay for select shifts

· PTO for all employees

· 401K Retirement Fund (Employer match up to 4%!)

· Health Insurance Options including Health, Dental, Vision, family life insurance, and more

· Basic Life Insurance & Short-Term Disability I00% Company Paid!

· Employee Assistance Program

· Free employee Black Card Membership including one free Black Card Membership for a direct family member

**Some benefits only available to full-time, eligible employees.

Customer Service Representative Responsibilities:

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

· Answer phones in a friendly manner using information script

· Greet members, sign up and tour new members, and log amenities.

· Respond to member questions and concerns in a timely and professional manner

· Process beverage or merchandise purchases through the point of sale system

· Promote our unique fitness instruction classes (PE@PF) to our active members and our new members

· Provide a clean, sanitized and safe club environment.

Our culture is unique! We are servant leaders! Our mission is to TRANSFORM LIVES through affordable fitness. Career development is important to us. We will provide you with training in leadership, customer service, and business operations that will help you achieve your personal and professional goals! Our growth within the fitness industry provides many exciting and challenging career opportunities.
QualificationsJob Requirements:

Customer service experience
High school diploma/GED equivalent preferred
Must be 18 years of age or older
Basic computer proficiency

Physical Demands:

Frequent lifting, carrying, pushing, and pulling
Must be able to lift up to 75 lbs.
Will encounter cleaning chemicals during shift
Frequent climbing, balancing, kneeling and crouching during shift
Continual reaching with hands/fingers/arms during shift