Customer Service Representative

Job DetailsJob Location: LP HQ - Idaho Falls, ID 83404Salary Range: $13.60 - $18.00 HourlyJob Shift: Day 

LP Propane is currently seeking a Customer Service Representative. This position is responsible for customer service, receptionist, and account processing activities. LP is a local propane distributor servicing residential and commercial customers in Southeast Idaho, Southwest Colorado and Northeast Colorado and has been in business since 1992 and delivers tanks ranging from 100 to 60,000 gallons.

The Customer Service Representative will primarily be focused on:

Processing customer orders

· Receive and process propane orders via phone, e-mail or walk-ins.

· Relay propane orders to drivers using Microsoft Teams.

· Update and correct customer information and account information.

Payment Collection

· Collect and enter propane payments for phone and walk-in customers.

· Assist customers with billing and account questions

Data Entry

· Enter needed information into system to ensure accurate inventory tracking.

· Collect, enter, and process new customer’s information and paperwork.

· Managing different internal systems

· Update and correct data for data accuracy

Additional

· Receive and direct visitors and inbound phone calls to correct individuals in the office.

· File paperwork digitally

· Make outbound calls

· Assist with outbound sales calls

· Collaborate with other departments

 
QualificationsThe preferred candidate for the Customer Service Representative will have the following:

One to two years experience in office management, customer service, accounting, or a related area.
Strong customer service skills.
Strong computer skills and sound understanding of Office.
Able to learn company systems and processes.
Adheres to the company's values and ethical expectations.
Strong verbal and written communication skills.
Must be able to lift up to 50 lbs.
Must be able to pass a federal drug test.