Customer Service Representative
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Traveling with Mchaila
Princeton, NJ, US
Summary
The representative will support clients by coordinating details, managing requests, and providing timely updates under an advisor-led model. They are responsible for maintaining accurate client records and assisting with scheduling and inquiries.
Job Description
We are seeking a customer-focused Customer Service Representative to support clients through a dedicated advisor-led service model. In this role, you will assist customers by providing guidance, coordinating details, and ensuring a smooth, organized experience from start to finish.
You will work closely with assigned advisors to help manage client requests, answer questions, and provide timely updates related to planning, scheduling, and confirmations. This position is fully remote and well suited for someone who enjoys helping others, staying organized, and delivering high-quality customer service in a structured environment.
What Youll Do:
- Support customers through their assigned advisor
- Respond to inquiries and provide accurate information
- Assist with scheduling, confirmations, and follow-ups
- Maintain clear communication and accurate client records
What Were Looking For:
- Strong communication and customer service skills
- Attention to detail and comfort working remotely
- Reliable, professional, and tech-comfortable
Why This Role Stands Out:
- Fully remote position
- Training and ongoing support provided
- Opportunity to grow within a supportive team
