Customer Service Representative
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State Savings Bank
MI
Summary
The Customer Service Representative is responsible for processing accurate financial transactions and maintaining cash drawer balances. They also provide customer support, handle administrative tasks, and cross-sell bank products.
Job Description
Description
A State Savings Bank Customer Service Representative exemplifies a “Yes, I can!” approach to customer service and is responsible for providing prompt and efficient service when handling customer transactions. A Customer Service Representative is expected to be available to work Monday through Friday.
THIS IS AN IN-PERSON POSITION IN SUTTONS BAY, MI
Requirements
Tasks
· Accurately process transactions such as check cashing, deposits/withdrawals, and loan payments.
· Issue Money Orders, Cashier’s Checks, and Gift Cards.
· Balance cash drawer with minimal or no discrepancies.
· Responsibly buy and sell cash to main vault to stay within set drawer limits.
· Accurately prepare and transmit transaction ticket work.
· Identify counterfeit money.
· Cash US Savings Bonds.
· Answer telephones, file paperwork, and maintain office supplies.
· Answer basic customer inquiries regarding interest rates, service charges, and account history.
· Cross-sell bank products and services and refer customers to appropriate areas as needed.
· Follow bank policies and procedures.
· Maintain professional, business-like appearance.
· Perform other tasks requested by supervisor related to daily operations of the bank.
Requirements
· At least 18 years of age
· High school or higher education level
· Excellent customer service skills
· Strong communication skills
· Computer skills
· Cash-handling experience
· Ability to work well under pressure
· Accurate and well-organized
State Savings Bank offers full-service banking throughout northern Michigan — including personal and business banking, mortgage and consumer lending—and a refreshing “Yes, I can!” approach to customer service.
From exceptional Online Banking to free ATM transactions, banking with State Savings Bank is convenient, innovative and user-friendly.
Since 1901, State Savings Bank has been caring for the financial needs of our neighbors in northwest Michigan. Because our roots run deep here, we can better serve you—whether you're buying a home, running a business, investing for your future, or just looking for a friendly place to bank.
State Savings Bank has demonstrated leadership and stability during times of both economic growth and financial uncertainty. We’ve weathered the Great Depression, two World Wars and the horror and upheaval of the 9/11 attacks. Our bank has been witness to the first credit card, the birth of the ATM, the advent of online banking, and the 2008 financial crisis. Through it all, State Savings Bank has stood strong. Today, we remain a well-capitalized and safe, sound financial services provider.
As this region has grown, State Savings Bank has expanded to meet the changing financial needs of northwest Michigan. Since establishing our original location in Frankfort more than a century ago, we now have banking offices in Benzonia, Beulah, Empire, and Frankfort, Gaylord and Traverse City and a loan center in Houghton Lake.
Our employees live, work and volunteer in our communities, so when you bank with us, you're being taken care of by someone who knows you. You'll always receive individual attention—the kind of personal attention you'd expect from a good neighbor.
State Savings Bank is proud to have been part of northwest Michigan’s history and we look forward to serving our growing communities and future generations.
An Equal Housing/Opportunity Lender. Member FDIC.
Founded
1901
Company size
51-200 employees
Industry
Banking
Org type
Privately Held
Headquarters
Traverse City, MI
State Savings Bank offers full-service banking throughout northern Michigan — including personal and business banking, mortgage and consumer lending—and a refreshing “Yes, I can!” approach to customer service.
From exceptional Online Banking to free ATM transactions, banking with State Savings Bank is convenient, innovative and user-friendly.
Since 1901, State Savings Bank has been caring for the financial needs of our neighbors in northwest Michigan. Because our roots run deep here, we can better serve you—whether you're buying a home, running a business, investing for your future, or just looking for a friendly place to bank.
State Savings Bank has demonstrated leadership and stability during times of both economic growth and financial uncertainty. We’ve weathered the Great Depression, two World Wars and the horror and upheaval of the 9/11 attacks. Our bank has been witness to the first credit card, the birth of the ATM, the advent of online banking, and the 2008 financial crisis. Through it all, State Savings Bank has stood strong. Today, we remain a well-capitalized and safe, sound financial services provider.
As this region has grown, State Savings Bank has expanded to meet the changing financial needs of northwest Michigan. Since establishing our original location in Frankfort more than a century ago, we now have banking offices in Benzonia, Beulah, Empire, and Frankfort, Gaylord and Traverse City and a loan center in Houghton Lake.
Our employees live, work and volunteer in our communities, so when you bank with us, you're being taken care of by someone who knows you. You'll always receive individual attention—the kind of personal attention you'd expect from a good neighbor.
State Savings Bank is proud to have been part of northwest Michigan’s history and we look forward to serving our growing communities and future generations.
An Equal Housing/Opportunity Lender. Member FDIC.
Founded
1901
Company size
51-200 employees
Industry
Banking
Org type
Privately Held
Headquarters
Traverse City, MI
