Customer Service Representative

Job Details: Job Location: River Trails Park District - Prospect Heights, IL, Position Type: Part Time, Salary Range: $16.00 - $16.00Hourly, Job Title:                  Customer Service Representative

Department:             Recreation

Location:                 The Weiss Center, The Zone and Burning Bush Community Center

Reports To:             Customer Experience Manager & Facility Rental Specialist

Working Hours:      Part-time, flexible

Status:                       Part-time, Non-exempt
 

Essential Functions

The part time staff is responsible for customer service and overseeing the daily operations of the three recreation centers during the evening and weekend hours.  There will also be weekday daytime hours at the Weiss Center.

Duties and Responsibilities

Develop and maintain a thorough understanding of the park district’s policies and operations and enforce them in a positive manner
Carry out all rules and regulations of the park district community centers
Follow all opening and closing procedures
Ensure that there is a safe environment for the public and staff in the building
Attend and participate in mandatory staff and training meetings
Must be knowledgeable of park district programs and facilities to answer patron’s inquiries. (ie brochure, program & facility schedule etc.)
In a professional manner, answer the phone and make assigned calls as required
Assist patrons with registrations
Greet patrons when entering and exiting the facility
Keep supervisor(s) informed of any problems or special occurrences
Be able to learn registration software (Community Pass) and be able to navigate areas such as facilities calendar, family lookup etc..
Provide exceptional customer service to the customer
Perform other duties and functions as assigned

 
Tasks Specific to when working in Weiss Office

Count and balance the issued bank at the beginning and end of the shift (Weiss)
Accept room rentals and or birthday parties
Assist in locking up the office
Log in packages and or deliveries

 
Tasks Specific when overseeing any of the three recreation centers

Oversee the operations of the facility
Complete building rounds and document as required every 15-25 minutes
Keep accurate records of the gym and fitness club counts. (Weiss only)
Setup and take down rental and or program spaces as scheduled
Clean and or pick up trash
Keep the bathrooms clean, paper towels and toilet paper filled
Oversee rentals which includes, but not limited to:

Communication with renter
Set-up / take-down of room
Collection of fees
Walk through of facility with renter (before and after rental) to check the entire room for general condition, damage and or cleanliness
Periodically check on the people and make sure that everything is going well during the rental
Clean-up the rented or used room by returning tables and chairs to the storage area, Place garbage in bins and any other cleaning or take down that needs to be done

Required Qualifications: 

High school graduates
Work well with public
Staff must be willing to work flexible hours which are typically after 5p during the weekdays and anytime on the weekends.  Ideal candidates would be available at minimum of 2 nightsand at least one weekend day per week
Valid Driver’s License
Ability to multi task

Paycom Job Titles included in this:

Weiss – Customer Service Representative
Weiss – Rental Supervisor
Fitness Center - Customer Service Representative
Zone - Customer Service Representative
Zone Rental Supervisor
Burning Bush - Customer Service Representative
Burning Bush – Rental Supervisor

Reviewed -     Dec 2024

ESSENTIAL FUNCTIONS PERTAINING TO JOB

1.         In an 8 hour work day employee may:

            a.         Stand/Walk                 None               1-4 hours        _X        4-6 hours                    6-8 hours

            b.         Sit                    _          None               1-3 hours        _X        3-5 hours                     5-8 hours

            c.         Drive                           None    X         1-3 hours                    3-5 hours                    5-8 hours

2.         Employee may use hand(s) for repetitive:

                         Single Grasping                      Fine Manipulation                   Pushing & Pulling

3.         Employee may use foot/feet for repetitive movement as in operating foot controls”

                         yes                               X         no

4.         Employee may:                       Not At All                     Occasionally               Frequently

                        Bend                                                                  X                                _         

                        Twist                                                                 X                                _         

                        Squat                                                                 X                                           

                        Climb                           _                                    X                                           

                        Reach                                                               X                                _         

5.         Employee will be required to perform the following work:

_          Sedentary Work         Lifting 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools.  Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties.  Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

   X        Light Work.                Lifting 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds.  Even though the weight lifted may be only a negligible amount, a job is in this category when it requires walking or standing to a significant degree or when it involves sitting most of the time with a degree of pushing and pulling of arm and/or leg controls.

             Light Medium Work.  Lifting 30 pounds maximum with frequent lifting and/or carrying of objects weighing up to 20 pounds.

             Medium Work.           Lifting 50 pounds maximum with frequent lifting and/or carrying of objects weighing up to 25 pounds.

             Light Heavy Work.     Lifting 75 pounds maximum with frequent lifting and/or carrying of objects weighing up to 40 pounds.

             Heavy Work.              Lifting 100 pounds maximum with frequent lifting and/or carrying of objects weighing up to 50 pounds.

JOB CLASSIFICATION            X        Office/Clerical                X      Non-Office/Clerical
Qualifications: