Customer Service Representative

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Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Vision insurance

At the Glass Doctor of Tampa Bay, we want our teammate’s tenure here, whether 2 years or 20 years, to be a positive experience and bright spot in their career, so our guiding philosophy to accomplish that goal comes from a Zig Ziglar quote:

 “You can have everything in life that you want if you will just help enough other people get what they want.”  

Glass Doctor of Tampa Bay is a local family-owned company that has been in the Tampa Bay area for over 25 years. Our team has thrived and grown in good economies and powered though the bad economies.  During the past seven years we have experienced strong growth by fostering a unique and supportive company culture that is well-suited for the someone ready to launch a new career or a workforce veteran looking for a place to call home.  We have built a business where everybody wins by assembling a team that shares a common set of values and then let them accomplish great things; not the least of which is to create a secure, supportive and well-compensated working environment.

We built our team on the following seven core values:

1. Do the Right Thing: Above all else, we will do what is right and honest without exception.
2. Live the Golden Rule: Treat every person, employee or customer, the way you want to be treated.  Everyone deserves to be treated with respect and dignity.
3. Our Business is Making Happy Customers: Without them we have no business – Do what is fair.
4. Fix the Customer: Our job is not only to fix our customer’s “panes” but to solve their problems.
5. Remain Humble & Thankful
6. Have Fun in the Process: Work takes up one third of our lives – it should be an enjoyable place to be.  Do your part. 
7. Falling Short: If/When we fall short of our company values - we will acknowledge our error - correct it - and refocus on being true to our values list above.

Job Description:
Customer Service Representative (CSR) will provide exceptional customer service in person, on the phone, and via the internet.  All leads are in-bound customers calling because they have a glass need; no outbound cold calling in our business.  We provide 3-6 months of on-the-job training mastering the unique glass industry terminology and our full range of product offerings.

Responsibilities:

• Receive incoming calls in a professional and courteous manner, determines purpose of the call, and collects/verifies contact information
• Provides price, schedule, and quality quotes for automotive jobs
• Sets appointments for flat projects in order to promptly close the sale
• Promptly responds to email requests in order to secure the opportunity
• Assists dispatcher or other office employees as needed
• Performs other duties as assigned

Benefits: Top compensation and benefits are provided including paid holidays, vacation, and personal time, plus 401K with 4% matching and other traditional benefits. 

Also, to learn more about us, please check us out on the following links:

• Website:  www.glassdoctor.com/tampa
• Glass Doctor of Tampa Bay on Google: https://search.google.com/local/writereview?placeid=ChIJ8223y3TBwogR1zk5RV6_v1s 
• Facebook: https://www.facebook.com/GlassDrTampaBay/
• BBB (Better Business Bureau): https://www.bbb.org/us/fl/tampa/profile/window-glass/glass-doctor-of-tampa-0653-22457

Glass Doctor is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

SPECIAL NOTE: If you do not receive a confirmation e-mail within minutes of your job application submission, please check your email bulk or spam folders. We are actively interviewing for this position - Apply today and our hiring manager will follow-up!  

Flexible work from home options available.

Compensation: $45,000.00 - $57,500.00 per year

Around here, we’re not just glass experts. We’re skilled craftsmen. Makers. Doers. Problem solvers. We’re helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn’t achieve their own.

Notice

Synergistic International LLC is the franchisor of the Glass Doctor® franchised system. Each Glass Doctor® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Glass Doctor® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.