Customer Service Representative
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The Providence Community Health Centers, Inc.
Cranston, RI, US
Summary
The Customer Service Representative supports patients and care teams by managing incoming calls and scheduling appointments accurately. They ensure professional interactions while routing calls to appropriate staff and following established health center guidelines.
Job Description
Overview: Supports exceptional service to patients and care teams by working collaboratively.
Duties & Responsibilities:
- Provides excellent internal/external customer service in all interactions with patients and PCHC staff.
- Answers incoming calls to all Health Center sites, gathers accurate information from the caller and delivers the necessary information or service by assisting the caller directly or routing the call appropriately.
- Uses Hotlist Guidelines appropriately and routes call directly to Nurse.
- Gathers information from caller and schedules appointment appropriately while insuring accuracy of Health Center, provider, date, time, and reason for visit.
- Handles all calls professionally and in accordance with organization-identified metrics for processing calls.
Qualifications:
- Basic knowledge of common third party payers.
- Basic computer literacy and excellent writing skills are essential. Medical terminology preferred.
- Strong conversational skills.
- At least 2 years of call center or customer service-related experience.
- Ability to communicate with people of various diverse backgrounds in a sensitive and compassionate way.
Education:
- High School diploma or equivalent required.
- Completion of a medical secretary program or similar training program preferred.
PCHC is EOE/M/F/D/V/SO
Established in 1968, we are the largest primary health care provider in Providence and treat patients regardless of their ability to pay.
PCHC is committed to building upon our longstanding history of providing primary services such as prenatal care, pediatrics, adolescent medicine, adult medicine and elder care. In meeting the growing needs of our current and future patients, we also provide specialty care, school-based services, and community-focused patient education.
We dedicate ourselves to collaborating with government agencies and other organizations to meet the medical and service support needs of the families and individuals that we are privileged to serve.
Founded
1968
Company size
501-1,000 employees
Industry
Medical Practices
Org type
Nonprofit
Headquarters
Providence, Rhode Island
Established in 1968, we are the largest primary health care provider in Providence and treat patients regardless of their ability to pay.
PCHC is committed to building upon our longstanding history of providing primary services such as prenatal care, pediatrics, adolescent medicine, adult medicine and elder care. In meeting the growing needs of our current and future patients, we also provide specialty care, school-based services, and community-focused patient education.
We dedicate ourselves to collaborating with government agencies and other organizations to meet the medical and service support needs of the families and individuals that we are privileged to serve.
Founded
1968
Company size
501-1,000 employees
Industry
Medical Practices
Org type
Nonprofit
Headquarters
Providence, Rhode Island
