CUSTOMER SERVICE REP

Job Details: Job Location: CALIFORNIA - SANTA FE SPRINGS, CA, Salary Range: $24.00 - $27.00Hourly, Overview:

The primary focus of the Customer Service Representative (CSR) is to provide quality service to our customers in a courteous and helpful manner. The CSR will effectively communicate with a diverse customer base via phone and email. The CSR responds to inquiries, places orders, problem solves, communicates product and order information, and performs related duties as required. This role is the primary point of contact for internal and external customers and handles requests such as order placement and tracking, product and lead time information, quotations, and sample and literature requests.   

Essential Job Functions and Responsibilities:

Provides superior customer service through effectively responding to all inbound customer calls and emails using Zendesk and Micorsoft Outlook
Completes order processing and pricing functions using Microsoft Dynamics ERP system
Communicates product information, availability, pricing, and lead time information
Provides outbound communication as necessary to resolve and follow-up on requests
Utilizes all available tools to accurately carry-out day-to-day tasks and responsibilities
Accurately obtains custom shipment or expedited freight requests, notate and set-up orders as appropriate in ERP system, and coordinate successful completion of the shipment with the Operations team
Creates and maintains additional information in ERP and CRM systems, including order details, product specific feedback, address information, billing information, and contact preferences
Responsible for achieving all goals and metrics as assigned
Participation in special projects or tasks as assigned
Assists/backs-up peers

Qualifications: Experience and Skills:

Basic to intermediate knowledge of MS Office, including Excel, Word, and Outlook
Ability to communicate effectively and professionally, both verbally and in writing
Capability to answer incoming phone calls and email for the majority of each day
Ability and desire to multi-task and quickly reset priorities as dictated by workflow, excellent organization skills
Potential to quickly gain a basic understanding of products and product applications
Ability to continuously be accurate and precise throughout an entire workday
Excellent interpersonal skills, maintenance of a positive and enthusiastic attitude throughout each workday
Ability to quickly and thoroughly respond to customer inquiries
Must be self-motivated and display initiative, integrity, and professionalism

Qualifications:

Two years’ customer service experience is required, preferably in a business to business capacity or with a manufacturer
High School diploma or equivalent required, college degree preferred
Experience in Architectural design or construction is a plus

Physical Requirements:

Sit for long periods of time
Use their hands to handle, control, or feel objects, or controls
Repeat the same movements
May need to enter warehouse from time to time to obtain information