Customer Service Rep (02727) 310 South Creek Drive
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Domino's
Manteno, IL, US
Summary
As a Customer Service Rep, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services. You will answer incoming customer calls, emails, and chat messages, address inquiries and complaints, process orders, and collaborate with other departments to resolve issues.
Job Description
Company Description
We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!
Job Description
We are seeking a friendly and dedicated Customer Service Representative to join our team at our Manteno, United States location. As a Customer Service Rep, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.
- Answer incoming customer calls, emails, and chat messages in a timely and professional manner
- Address customer inquiries, concerns, and complaints with empathy and patience
- Process orders, returns, and exchanges accurately and efficiently
- Maintain up-to-date knowledge of company products, services, and policies
- Collaborate with other departments to resolve complex customer issues
- Document customer interactions and update account information in our customer service software
- Identify and escalate priority issues when necessary
- Provide suggestions for improving customer service processes and procedures
- Maintain a positive and supportive attitude while handling multiple tasks simultaneously
Qualifications
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency in customer service software and basic computer skills
- Ability to multi-task and prioritize in a fast-paced environment
- Previous customer service experience preferred
- High school diploma or equivalent
- Patient and empathetic demeanor with a genuine desire to help others
- Ability to remain calm and professional in challenging situations
- Strong team player with a positive attitude
- Flexibility to work various shifts as needed
Additional Information
BENEFITS
- Flexible Hours
- Competitive wages
- Employee discount on all food items
- Advancement opportunities
- Paid Training
- Incredible Bonus Structure
FULL TIME DRIVERS BENEFITS (in addition to above benefits):
- Offered Health, Dental & Vision Insurance after 60 days of employment
- Voluntary accident coverage/Critical illness coverage
- Flexible Spending Accounts
- Ability to contribute to a 401(k)
Domino’s is a purpose-inspired, performance-driven company powered by exceptional people who are committed to feeding the power of possible—one pizza at a time.
Founded in 1960 with a single store in Ypsilanti, Michigan, Domino’s has grown into one of the most recognized and leading pizza brands in the world. Today, we rank among the top public restaurant brands globally, with more than 21,700 stores across 90+ markets.
Our system is built on the strength of independent franchise owners, who operate 99% of Domino’s stores worldwide. Together, we’ve pioneered innovations that have transformed the pizza and delivery industries, setting new standards for convenience, quality, and customer experience. We are committed to safely and responsibly serving our customers and giving back in the communities where we live and work.
Interested in joining the largest pizza company in the world? Domino’s offers a variety of incredible opportunities—from store-level roles to supply chain positions to corporate careers. We are an opportunity company, committed to helping our team members grow, thrive, and achieve their goals.
Browse U.S. career opportunities at jobs.dominos.com.
Founded
1960
Company size
10,001+ employees
Industry
Restaurants
Org type
Public Company
Headquarters
Ann Arbor, MI
Domino’s is a purpose-inspired, performance-driven company powered by exceptional people who are committed to feeding the power of possible—one pizza at a time.
Founded in 1960 with a single store in Ypsilanti, Michigan, Domino’s has grown into one of the most recognized and leading pizza brands in the world. Today, we rank among the top public restaurant brands globally, with more than 21,700 stores across 90+ markets.
Our system is built on the strength of independent franchise owners, who operate 99% of Domino’s stores worldwide. Together, we’ve pioneered innovations that have transformed the pizza and delivery industries, setting new standards for convenience, quality, and customer experience. We are committed to safely and responsibly serving our customers and giving back in the communities where we live and work.
Interested in joining the largest pizza company in the world? Domino’s offers a variety of incredible opportunities—from store-level roles to supply chain positions to corporate careers. We are an opportunity company, committed to helping our team members grow, thrive, and achieve their goals.
Browse U.S. career opportunities at jobs.dominos.com.
Founded
1960
Company size
10,001+ employees
Industry
Restaurants
Org type
Public Company
Headquarters
Ann Arbor, MI
