Customer Service Rep (01577)- 309 A Mid Rivers Mall Drive
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Domino's
Saint Peters, MO, US
Summary
You will serve as the face of the organization by greeting customers, processing transactions, and resolving inquiries with professionalism. Additionally, you will maintain the cleanliness of the service area and collaborate with the team to ensure smooth store operations.
Job Description
Company Description
We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!
Job Description
We are seeking a friendly and customer-focused Customer Service Representative to join our team at our Mid Rivers Mall Drive location in St. Peters. In this role, you will be the face of our organization, delivering exceptional service and support to our customers while maintaining a positive and welcoming environment. You will handle customer inquiries, resolve issues with empathy and professionalism, and contribute to creating memorable experiences that build customer loyalty.
- Greet customers warmly and assist them with inquiries, purchases, and service requests
- Listen actively to customer concerns and provide thoughtful, timely solutions
- Process transactions accurately using point-of-sale systems and handle cash/card payments
- Address customer complaints with patience and professionalism, working toward satisfactory resolutions
- Maintain product knowledge and provide recommendations that meet customer needs
- Keep the customer service area organized, clean, and well-stocked
- Follow company policies and procedures while maintaining a customer-first mindset
- Collaborate with team members to ensure smooth operations and consistent service quality
- Document customer interactions and feedback for continuous improvement
- Support additional store operations as needed during peak hours or special events
Qualifications
- Excellent verbal and written communication skills
- Strong active listening and empathy skills
- Proven ability to remain calm and professional when handling difficult situations
- Problem-solving mindset with a focus on customer satisfaction
- Basic computer literacy and familiarity with point-of-sale (POS) systems
- Availability to work flexible hours, including weekends and holidays
- Ability to stand for extended periods and lift up to 25 pounds occasionally
- Preferred: Experience with customer relationship management (CRM) systems
- Preferred: Multilingual capabilities
- Preferred: Previous sales or upselling experience
Additional Information
BENEFITS
- Flexible Hours
- Competitive wages
- Employee discount on all food items
- Advancement opportunities
- Paid Training
- Incredible Bonus Structure
- Offered Health, Dental & Vision Insurance after 60 days of employment
- Voluntary accident coverage/Critical illness coverage
- Flexible Spending Accounts
- Ability to contribute to a 401(k)
Domino’s is a purpose-inspired, performance-driven company powered by exceptional people who are committed to feeding the power of possible—one pizza at a time.
Founded in 1960 with a single store in Ypsilanti, Michigan, Domino’s has grown into one of the most recognized and leading pizza brands in the world. Today, we rank among the top public restaurant brands globally, with more than 21,700 stores across 90+ markets.
Our system is built on the strength of independent franchise owners, who operate 99% of Domino’s stores worldwide. Together, we’ve pioneered innovations that have transformed the pizza and delivery industries, setting new standards for convenience, quality, and customer experience. We are committed to safely and responsibly serving our customers and giving back in the communities where we live and work.
Interested in joining the largest pizza company in the world? Domino’s offers a variety of incredible opportunities—from store-level roles to supply chain positions to corporate careers. We are an opportunity company, committed to helping our team members grow, thrive, and achieve their goals.
Browse U.S. career opportunities at jobs.dominos.com.
Founded
1960
Company size
10,001+ employees
Industry
Restaurants
Org type
Public Company
Headquarters
Ann Arbor, MI
Domino’s is a purpose-inspired, performance-driven company powered by exceptional people who are committed to feeding the power of possible—one pizza at a time.
Founded in 1960 with a single store in Ypsilanti, Michigan, Domino’s has grown into one of the most recognized and leading pizza brands in the world. Today, we rank among the top public restaurant brands globally, with more than 21,700 stores across 90+ markets.
Our system is built on the strength of independent franchise owners, who operate 99% of Domino’s stores worldwide. Together, we’ve pioneered innovations that have transformed the pizza and delivery industries, setting new standards for convenience, quality, and customer experience. We are committed to safely and responsibly serving our customers and giving back in the communities where we live and work.
Interested in joining the largest pizza company in the world? Domino’s offers a variety of incredible opportunities—from store-level roles to supply chain positions to corporate careers. We are an opportunity company, committed to helping our team members grow, thrive, and achieve their goals.
Browse U.S. career opportunities at jobs.dominos.com.
Founded
1960
Company size
10,001+ employees
Industry
Restaurants
Org type
Public Company
Headquarters
Ann Arbor, MI
